Evan Estrict
Clifton
Summary
Dynamic Bakery Associate with a proven track record at Stew Leonard's, enhancing customer satisfaction and exceeding sales goals through expert dough handling and exceptional customer service. Skilled in food safety and team collaboration, I successfully trained new staff, streamlined bakery operations, and boosted sales by recommending complementary items, demonstrating a commitment to quality and efficiency.
Overview
6
6
years of professional experience
Work History
Bakery Associate
Stew Leonard's
04.2024 - Current
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all baked goods produced.
- Offered immediate assistance and menu advice to guests, documented orders, and conveyed special requests to baker and assistants.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
- Collaborated with team members to ensure consistent product quality and adherence to company standards.
- Streamlined workflow processes through effective organization and communication among team members.
- Retained detailed knowledge of ingredient lists and allergen information, enabling confident response to customer inquiries regarding dietary restrictions or preferences.
- Increased sales by recommending complementary items and promoting current specials to customers.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Reduced waste by accurately measuring ingredients and implementing proper portion control during preparation stages.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Trained new employees on bakery procedures, ensuring they quickly became productive contributors to the team.
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Inspected goods to establish accurate pricing and labeling.
Cashier/Customer Service
Big Lots
10.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Graduate -
Clifton High School
Clifton06.2013
Skills
- Food safety
- Dough handling
- Ingredient knowledge
- Sanitation procedures
- Stock rotation
- Pastry preparation
- Order fulfillment
- Upselling strategies
- Cross-training proficiency
- Customer service
- Friendly and outgoing
- Punctual and reliable
- Customer satisfaction
- Team collaboration
- Workplace safety
- Verbal and written communication
- Relationship building
- Phone etiquette
- Hospitality service expertise
- Customer transactions
- Work prioritization
- Customer inquiries
- Menu memorization
- Quality assurance
- Customer needs assessment
- Telephone etiquette
- Upselling and cross selling
- Sales transactions
- Sales promotion
- Point of sale operation
Timeline
Bakery Associate
Stew Leonard's
04.2024 - Current
Cashier/Customer Service
Big Lots
10.2018 - 03.2020
High School Graduate -
Clifton High School
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