Evan Ford

Work History

Territory Sales Manager

Agape Freight, LLC.

10.2021 - Current

Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Responded to customer calls and emails to answer questions about products and services.
Increased customer satisfaction by addressing and resolving issues promptly and professionally.
Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Logged reports, expenses, receipts, and sales in company database.
Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Identified new business opportunities through networking, marketing and prospective database leads.
Met existing customers to review current services and expand sales opportunities.
Consulted with businesses to supply accurate product and service information.
Contributed to team objectives in fast-paced environment.
Verified delivery schedules and processes.
Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Monitored inbound and outbound freight operations to establish timely delivery of packages.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Utilized CRM software effectively to track leads, manage contacts, and monitor progress against goals regularly.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Increased sales revenue by consistently meeting and exceeding sales targets.
Negotiated terms and contracts with clients to maintain profitable sales.
Contributed towards creating a positive working environment with a focus on team collaboration and open communication.
Negotiated prices, terms of sales and service agreements.
Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
Developed and maintained positive relationships with key decision-makers and influencers.
Established relationships with prospects and customers to promote product understanding and drive sales growth.
Built and managed accurate sales pipeline to maintain high volume of activity.
Collaborated with marketing and product teams to stay up-to-date with new product launches and promotional activities.
Kept team members motivated during challenging periods by celebrating small wins, acknowledging individual achievements, and fostering camaraderie among colleagues.
Streamlined territory management process, resulting in more efficient time allocation for account visits.
Consistently met or exceeded quarterly sales targets by effectively managing sales pipeline and closing deals strategically.

Freight Brokerage Owner

Gone Baby Gone, LLC.

07.2016 - 09.2020

Acted as liaison between freight companies and shippers.
Quoted potential customers on price of freight .
Double checked shipments and according to client orders.
Entered shipment details into database as well as tracking of shipments to ensure ontime pick up and deliveries.
Fostered relationships with customers to expand customer base and retain business.
Inspected and reported or repaired damaged cargo.
Developed key customer relationships to increase sales.
Contacted new and existing customers to maintain relationship and capture business.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored market and negotiated rates based on trends.
Developed strong relationships with carriers and shippers, fostering trust and loyalty.
Contacted existing customers to update accounts and confirm deals.
Negotiated competitive rates with carriers, resulting in cost savings for customers.
Tracked shipments and trucks out on deliveries.
Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
Expanded the company''s network of reliable carriers, improving overall operational efficiency.
Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
Coordinated shipments, ensuring seamless transportation from origin to destination points.
Collaborated with sales teams to identify new business opportunities and grow existing accounts.
Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
Implemented new software tools that streamlined workflow processes, leading to increased productivity among staff members.
Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
Communicated with drivers and dispatch to coordinate delivery schedules.
Operated computer systems to track shipments to improve efficiency and accuracy.
Trained other employees in customer service, food safety, and performance requirements.
Taught new team members correct procedures for all areas of operations.

VP of Operations and Sales

North American Refrigerated Carriers

02.2008 - 06.2016

Managed day-to-day logistics operations, monitoring of 12 logistics agents.
Implemented on-the-job training activities to cross-train employees on various tasks.
Created and enforced policies and procedures for entire logistics team.
Directed investigations to verify and resolve customer or shipper complaints.
Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Contacted current and potential clients to promote products and services.
Sourced new sales opportunities through inbound lead follow-up.
Assigned qualified leads to field sales team for further development and closure.
Coached, developed and motivated team to achieve revenue goals.

Auto Dealer Relationship Manger

Triad Financial

03.1996 - 08.2007

Prepared presentations and proposals to communicate company products and services to all levels of management within Independent and Franchise car Dealerships in the Orange County and Los Angeles area.
Identified sales prospects and contacted those and other accounts assigned to me.
Followed-up on new leads and referrals resulting from field activity in both independent and franchise dealers.
Developed, maintained and grew current and potential dealer partners within the Independent and Franchise Dealer communities.
Effectively provided constant and effective communication via phone and in-person visits with dealer partners to train on our programs and funding requirements.
Provided solutions, rehashed and restructured vehicle loans for approval in a profitable manner for Westlake and the Dealership Partners.
Assisted with the preparation of sales contracts by educating the dealer on what is needed for proper verification by Triad Financial.
Developed, maintained and understood the sales materials and kept dealers up to date on current financial product knowledge
Participated in marketing events such as seminars, trade shows, and telemarketing events for independent and franchise dealers.

Forward Observer

United States Marine Corps

10/13/92 - 10/13/96

Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.

Summary

Overview

Work History

Territory Sales Manager

Freight Brokerage Owner

VP of Operations and Sales

Auto Dealer Relationship Manger

Forward Observer

Education

Some College (No Degree) -

Skills

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Software

Timeline

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