Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evan Franco

Brick,NJ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. With my background in customer service and problem-solving, coupled with my empathy and active listening skills.

As a Rehabilitation Counselor, I will have the opportunity to make a significant impact on individuals’ lives, helping them navigate through their recovery journey. My experience in a fast-paced, high-stress work environment will be invaluable in this role, as it often involves managing multiple cases and making critical decisions under pressure.

My academic background in Social Science will also be beneficial, providing a strong foundation in understanding human behavior and societal influences. This knowledge can be applied to develop effective rehabilitation strategies tailored to each individual’s unique circumstances.

In this new role, my primary goal will be to empower individuals to overcome personal obstacles and improve their quality of life. This transition will not only utilize your existing skills but also provide opportunities for continuous learning and professional growth in the field of rehabilitation counseling. It’s a challenging yet rewarding path, filled with opportunities to make a real difference in people’s lives.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Wawa
09.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Line Cook

P.F. Chang’s China Bistro
10.2016 - 09.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Assistant Deli Supervisor

QuickChek
06.2018 - 10.2020
  • Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.

Line Cook

P.J’s Place
05.2019 - 05.2020
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Maintained smooth and timely operations in preparation and delivery of meals.

Education

CDAC and Associates in Social Science -

Ocean County College
06.2023

General Studies -

Brookdale Community College
01.2011

Highschool Diploma -

Freehold High School
06.2010

Skills

  • Communication
  • Customer service
  • Adaptability
  • Problem solving
  • Empathy
  • Active listening
  • Organization
  • Computer literacy
  • Time management
  • Conflict resolution
  • Experience in fast paced, high stress work environment
  • Servsafe certified
  • Team Collaboration

Timeline

Customer Service Associate

Wawa
09.2023 - Current

Line Cook

P.J’s Place
05.2019 - 05.2020

Assistant Deli Supervisor

QuickChek
06.2018 - 10.2020

Line Cook

P.F. Chang’s China Bistro
10.2016 - 09.2023

CDAC and Associates in Social Science -

Ocean County College

General Studies -

Brookdale Community College

Highschool Diploma -

Freehold High School
Evan Franco