Summary
Overview
Work History
Education
Skills
Software
Timeline
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Evan Franklin

Denver,CO

Summary

Self-driven Collections Specialist trained in resolution of critical debt collections issues within time-sensitive environment. Successful track record building and maintaining cross functional relationships with internal teams and customers while providing quality service. Highly organized Specialist passionate about customer service, continuous improvement and quality assurance.

Overview

10
10
years of professional experience

Work History

Collections Specialist

Block Inc.
Denver, CO
02.2021 - Current
  • Reviewed delinquent accounts and contacted customers via phone and email to negotiate repayment terms and payment arrangements.
  • Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information via Salesforce.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
  • Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
  • Arranged for debt repayment and established repayment schedule based on customer finances.

Independent Logistics

Ontrac
04.2018 - 02.2021
  • Coordinated shipping of products or services to customers in a timely manner
  • Monitored shipment of products, verified proper documentation, maintained shipment log, reported and resolved discrepancies
  • Processed and tracked shipments using computer systems and resolved delivery issues to ensure customer satisfaction
  • Examined contents and compared with records, such as manifests, invoices, or orders, to verify accuracy of incoming/outgoing shipments
  • Verified items pulled with data retrieved from the handheld RF scanning device or appropriate documents to ensure accuracy and minimize errors
  • Utilized Manufacturing Execution Systems (MES) and Warehouse Management Systems (WMS) in daily transactions with packaged products.

Installation specialist

Jordy Carter Furnishings
05.2014 - 02.2018
  • Direct and supervise crew members both at facility and on various jobsites and settings
  • Deliver and install office furniture in a timely manner
  • Create schedules for crew members as well as scheduling installations with various contacts
  • Maintained a great business relationship and provided amazing customer service both during and after the work was complete with various business professionals, banks, hospitals, professional settings etc
  • Used internal software to produce reports, schedules and business-related material needed for each installation
  • Inbound/Outbound calls, salesforce communications to various merchants, employees and vendors to ensure payments, invoices and account balances were up to date
  • Tracked inventory levels of necessary materials and supplies required for installations.

Education

Psychology B.S. -

Colorado state university
12.2015

Skills

  • Collections
  • Written & Verbal communication
  • Outbound Calling
  • Account Reconciliation
  • Queue Prioritization

Software

  • Salesforce
  • Slack
  • Microsoft Office
  • Google Suite
  • Zoom

Timeline

Collections Specialist

Block Inc.
02.2021 - Current

Independent Logistics

Ontrac
04.2018 - 02.2021

Installation specialist

Jordy Carter Furnishings
05.2014 - 02.2018

Psychology B.S. -

Colorado state university

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Evan Franklin