Evan Fritz
Fort Wayne,IN
Summary
Diligent Sales Associate with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrates products, overcomes objections and closes sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Overview
19
19
years of professional experience
Work History
Sales Associate
Ashley Furniture Homestore
Fort Wayne, IN
09.2019 - Current
- Increased personal Sales by 20%
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized product displays to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Educated associates on market trends and stayed up-to-date on forecasts.
Production Director, Technical Director
Fire And Light Productions
Fort Wayne, IN
01.2012 - 07.2021
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Presented budget and business planning proposals to senior leadership, advocating for junior personnel needs and segment-wide business goals.
- Coordinated with Creative Director and Executive director to plan and implement production schedules and develop project budget.
- Presented budget and business planning proposals to senior leadership, advocating for junior personnel needs and segment-wide business goals.
- Coordinated with Creative Director and Executive director to plan and implement production schedules and develop project budget.
- Managed implementation of new technological improvements resulting in increased efficiency.
- During tenure business grow 300% in customer base and 300% in yearly productions.
- Trained staff in operation and upkeep of equipment such as Lighting and Sound.
- Developed suggestions for technical process improvements to optimize resources.
- Oversaw testing of equipment and components to check for defects.
Merchandise Coordinator
Ashley Furniture Homestore
Fort Wayne, IN
06.2018 - 09.2019
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Coordinated product placement at 3 separate locations and 100 pieces per day
- Worked with managers and advertising directors to optimize promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
Logistics Coordinator
Ashley Furniture Homestore
Fort Wayne, IN
03.2016 - 06.2019
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified accurate account invoicing through collaboration with accounting department.
- Maintained department procedures manual detailing processing requirements for each individual account.
Customer Service Specialist
Ashley Furniture Distribution Center
Fort Wayne, IN
06.2016 - 06.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed customer service improvement initiatives that decreased customer wait times by 25%.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Education
Some College (No Degree) - Liberal Arts
Ivy Tech Community College
Fort Wayne, INHigh School Diploma -
Blackhawk Christian High School
Fort Wayne IN06.2007
Skills
- Sales expertise
- Merchandising understanding
- Exceptional product knowledge
- Exceptional customer service
- Relationship building
- Client Service
- Problem-solving skills
- Upselling
- Sales trends
- Product and service sales
- Point of sale operation
Timeline
Sales Associate
Ashley Furniture Homestore
09.2019 - Current
Merchandise Coordinator
Ashley Furniture Homestore
06.2018 - 09.2019
Customer Service Specialist
Ashley Furniture Distribution Center
06.2016 - 06.2018
Logistics Coordinator
Ashley Furniture Homestore
03.2016 - 06.2019
Production Director, Technical Director
Fire And Light Productions
01.2012 - 07.2021
Some College (No Degree) - Liberal Arts
Ivy Tech Community College
High School Diploma -
Blackhawk Christian High School