Summary
Overview
Work History
Education
Skills
Timeline
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Evan Frye

Columbia

Summary

Well-qualified personnel proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in the customer service department.

Overview

6
6
years of professional experience

Work History

Logistics Team Member

TCOM
11.2024 - 06.2025
  • Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.

Drone Technician

TCOM
06.2024 - 06.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Worked to maintain standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Drone Technician

Equinox Innovative Systems
12.2023 - 06.2024
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.

Sales Supervisor

Best Buy
05.2022 - 12.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Shift Leader

Panda Express
06.2022 - 11.2022
  • Trained new employees on proper company procedures and followed up to ensure they were maintained.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Food Runner

Spectra Food Services
04.2019 - 08.2021
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

High School Diploma -

Lake Taylor High School
Norfolk, VA

Skills

  • Logistics analysis
  • Load planning
  • Pallet jack operation
  • Stock control
  • Problem-solving
  • Customer service
  • Inventory management
  • Operational efficiency
  • Punctual and dependable

Timeline

Logistics Team Member

TCOM
11.2024 - 06.2025

Drone Technician

TCOM
06.2024 - 06.2025

Drone Technician

Equinox Innovative Systems
12.2023 - 06.2024

Shift Leader

Panda Express
06.2022 - 11.2022

Sales Supervisor

Best Buy
05.2022 - 12.2023

Food Runner

Spectra Food Services
04.2019 - 08.2021

High School Diploma -

Lake Taylor High School

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Evan Frye