Evan Garren
Portsmouth,VA
Summary
Proven in enhancing customer experiences, I excel in active listening and communication. As a team player known for reliability, my approach boosts satisfaction and loyalty, marking significant achievements in service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Courier
OBOL Orthodontic Laboratory
10.2024 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Improved company reputation with consistent, reliable deliveries.
Retail Sales Associate
Cool and Eclectic
07.2024 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Clothing Stocker
BJs Warehouse
10.2021 - 06.2024
- Provided exceptional service by promptly addressing guest inquiries and concerns.
- Supported other team members during busy periods, displaying adaptability and a willingness to assist when needed.
- Enhanced customer experience by providing a warm and welcoming atmosphere at the front door.
- Developed strong rapport with regular customers, ensuring their specific needs were met each visit.
- Maintained a clean and organized entryway, contributing to an inviting ambiance for patrons.
- Promoted business loyalty by fostering positive customer relationships.
- Maintained detailed records of all loss prevention activities, ensuring accuracy and timely reporting to management.
- Provided exceptional customer service by answering questions, locating specific items, and offering helpful suggestions on style or sizing.
- Enhanced store appearance by neatly organizing and displaying clothing items according to company guidelines.
- Ensured the efficient flow of new merchandise to the sales floor by collaborating closely with receiving personnel and promptly addressing any discrepancies or issues that arose during unloading.
- Reduced instances of shrinkage through vigilant monitoring of the sales floor and promptly reporting any suspicious activity to loss prevention personnel.
- Streamlined the restocking process by creating an organized system for sorting and distributing new shipments of clothing.
Retail Sales Associate
American Eagle
11.2020 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Associate of Science - Business
Tidewater Community College
Portsmouth, Virginia12.2024
Skills
Stress Tolerance
Customer Service
Team Player
Warm and Friendly
Reliable and Trustworthy
Active Listening and Communication
Customer-Oriented
Timeline
Courier
OBOL Orthodontic Laboratory
10.2024 - Current
Retail Sales Associate
Cool and Eclectic
07.2024 - 10.2024
Clothing Stocker
BJs Warehouse
10.2021 - 06.2024
Retail Sales Associate
American Eagle
11.2020 - 10.2021
Associate of Science - Business
Tidewater Community College
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