Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Evan Gavlick

North Providence,US

Summary

Proven leader and effective communicator, excelled at Stop & Shop by enhancing customer satisfaction and streamlining checkout processes. Demonstrated expertise in cash handling and team building, significantly reducing wait times. Skilled in fostering positive customer experiences and resolving conflicts, showcasing patience and empathy. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dependable and friendly self-checkout attendant with outstanding customer service and problem-solving skills. Offering exceptional workplace focus and dedication to providing pleasant and efficient shopping experience for customers. Motivated Summer Camp Counselor promoting 4 years of experience helping children to develop life skills while building relationships and having fun. Compassionate individual known for communicating well with others, problem solving, and managing time. Dedicated to promoting procedures and measures to encourage safety.

Overview

4
4
years of professional experience

Work History

Self Checkout Host

Stop & Shop
10.2020 - Current
  • Assisted in loss prevention efforts by observing customer behavior and reporting suspicious activities to store management or security personnel when needed.
  • Assisted customers with self-checkout machine operations.
  • Resolved payment discrepancies swiftly, ensuring accurate transaction processing while maintaining a high level of customer satisfaction.
  • Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.
  • Educated shoppers on using the self-checkout system, facilitating quicker transactions and increased adoption rates among customers.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Collaborated with store management to continuously improve processes and streamline checkout procedures for better customer experience.
  • Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
  • Provided exceptional customer service, answering questions about products and guiding customers through the self-checkout process.
  • Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
  • Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.

Cashier

Stop & Shop
07.2020 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.

Lead Counselor

Town of North Providence
07.2023 - 08.2024
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Administered first aid quickly to provide health and safety to campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
  • Implemented camp activities fostering physical, social, and emotional growth.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
  • Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
  • Served as a role model for younger staff members by consistently demonstrating professionalism in all aspects of camp operations.
  • Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.

Summer Counselor

Town of North Providence
07.2021 - 08.2022
  • Increased camper retention rates with exceptional customer service provided to parents and guardians.
  • Promoted physical fitness and healthy habits through daily exercise routines and educational talks.
  • Provided emergency care as needed, maintaining up-to-date certifications in first aid and CPR procedures.
  • Helped campers develop essential life skills such as problem-solving, decision-making, and leadership abilities through interactive workshops.
  • Supervised field trips effectively ensuring safety precautions were taken at all times.
  • Strengthened camper relationships by facilitating open communication during conflict resolution sessions.
  • Upheld high standards of professionalism while interacting with parents, colleagues, and supervisors during parent-teacher conferences or other events where appropriate behavior was expected from the summer counselor role.
  • Assisted in the coordination of special events, ensuring memorable moments for all camp participants.
  • Enhanced camper experiences by developing and implementing creative, engaging activities.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Provided feedback and guidance to program participants regarding progress and development.

Education

Bachelor of Arts - Psychology

Rhode Island College
Providence, RI
05.2024

Associate of Arts - Psychology

Community College of Rhode Island
Warwick, RI
05.2022

High School Diploma -

North Providence High School
North Providence, RI
06.2020

Skills

  • Customer Service
  • Cash Handling
  • Patience and Empathy
  • Team building expertise
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Reliable and Responsible
  • Excellent Communication

Additional Information

From December 2022 to March 2023, Coached a youth basketball recreation team and helped lead them to the final four of the playoff tournament.

Accomplishments

From December 2022 to March 2023, was the Assistant Coach of the 7th grade North Providence youth all star basketball team and helped lead them to the statewide playoff tournament.

Timeline

Lead Counselor

Town of North Providence
07.2023 - 08.2024

Summer Counselor

Town of North Providence
07.2021 - 08.2022

Self Checkout Host

Stop & Shop
10.2020 - Current

Cashier

Stop & Shop
07.2020 - Current

Bachelor of Arts - Psychology

Rhode Island College

Associate of Arts - Psychology

Community College of Rhode Island

High School Diploma -

North Providence High School

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Evan Gavlick