Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evan Gilbert

Xenia,OH

Summary

Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Excelled in food preparation and safety, boosting efficiency. Skilled in team leadership and problem-solving, significantly improving team performance. Expertise in register operations and equipment safety, ensuring operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Deli Associate

Walmart
10.2024 - Current
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Created appealing food arrangements for party trays and specialized orders.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Senior Shift Lead

Yum!
05.2022 - 10.2024
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Crew Member

Penn Station Subs
10.2021 - 04.2022
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

High School Diploma -

Xenia High School
Xenia, OH
05.2023

Skills

  • Cooking
  • Proper food handling
  • Register operations
  • Equipment safety
  • Scheduling coordination
  • Compliance monitoring
  • Employee attendance monitoring
  • Team leadership
  • Staff education and training
  • Account management
  • Operations support
  • POS deletions
  • Verbal and written communication
  • Quality inspections
  • Action planning
  • Assigning work
  • Problem-solving
  • Team collaboration and leadership
  • Performance metrics
  • Conflict resolution
  • Strong verbal and written communication
  • Motivational leadership

Certification

Serv Safe Certification 2023-2028


Employee of the Month (Taco Bell)

Timeline

Deli Associate

Walmart
10.2024 - Current

Senior Shift Lead

Yum!
05.2022 - 10.2024

Crew Member

Penn Station Subs
10.2021 - 04.2022

High School Diploma -

Xenia High School

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Evan Gilbert