Evan Gilmer

Front-End Operations & Customer Support

• Provided exceptional customer service and resolved complex issues at the front of the store, ensuring a positive shopping experience.
• Managed daily operational tasks, including cash handling, returns, and exchanges, to maintain efficiency.

Asset Protection

• Monitored store security and implemented loss prevention strategies to protect company assets.
• Collaborated with store management to enforce policies and procedures, contributing to a safe and secure retail environment.

Expert Consultation & Sales

• Provided in-depth product knowledge and expert sales consultation for personal computers, mobile phones, and smart home technology.
• Consistently met and exceeded sales goals by understanding customer needs and recommending tailored solutions.

Warehouse & Inventory

• Managed and maintained accurate inventory records through precise receiving, stocking, and shipping procedures.
• Optimized warehouse organization to improve product accessibility and streamline store operations.

Geek Squad - Appliance Delivery & Installation Agent

• Safely delivered and installed a wide range of household appliances, ensuring proper functionality and customer satisfaction.
• Maintained a high level of professionalism and technical skill while representing the Geek Squad brand in a customer-facing role.

• Materials Management & Production Efficiency:
  Managed the strategic movement of heavy materials, including rail ties, to and from the assembly line using an overhead crane, which directly contributed to a 20% increase in production efficiency.
  Ensured a continuous and organized workflow by coordinating material staging and finished product removal, minimizing downtime.
• Precision Fabrication & Tool Operation:
  Operated a wide variety of pneumatic tools, including Nematic Drimel tools, grinders, and impact wrenches, to perform precision finishing and bolt installation.
  Maintained and operated a lathe, executing all necessary adjustments and quality checks to ensure optimal performance and product quality.
  Utilized bar-flippers and other specialized equipment to safely and effectively manipulate heavy rails during the fabrication process.
• Quality Control & Safety:
  Consistently performed bend testing on finished welds to ensure they met strict industry and company quality standards.
  Maintained a flawless safety record by strictly adhering to all company protocols and consistently utilizing Personal Protective Equipment (PPE).
  Contributed to a safe and productive work environment by performing regular shop maintenance and equipment checks.

• Managed and resolved technical issues for retail Point-of-Sale (POS) systems and associated technologies, ensuring seamless operations across all stores.
• Provided comprehensive IT support for all technology and hardware across two corporate office locations, including network and software troubleshooting.
• Addressed a wide range of client issues through multiple channels, including email, phone, and text, maintaining high levels of client satisfaction.
• Streamlined communication with key stakeholders, providing consistent and timely updates on issue resolution and project status via email.
• Coordinated with and supported third-party vendor solutions to resolve complex technical issues and implement new technologies effectively.

• Provided specialized remote technical support for Point-of-Sale (POS) systems and related software, serving a diverse portfolio of retail grocery chains across the U.S. and U.S. Territories.
• Acted as the primary point of contact for all client issues, utilizing email, phone, and text to deliver timely and effective solutions and ensure a high level of client satisfaction.
• Managed and coordinated support with third-party vendors to troubleshoot and resolve complex technical challenges.
• Maintained consistent and transparent communication with clients and stakeholders via email, providing regular updates on progress and status of all reported issues.