Evan Godfrey
Cadillac,MI
Summary
Accomplished Director of Operations at Betten Baker Chevrolet Buick, adept in strategic planning and execution, with a proven track record in enhancing operational productivity and quality. Excelled in leadership training, fostering a culture of continuous improvement and risk mitigation. Achieved significant organizational growth through effective process improvements and team empowerment. Focused Director of Operations with 20+ years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
18
18
years of professional experience
Work History
Director of Operations
Betten Baker Chevrolet Buick
10.2008 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established and monitored quality assurance standards to achieve operational excellence.
- Worked daily with over 90 employees across all locations.
Sales Associate
Bob Taylor Chevrolet Jeep
10.2006 - 09.2008
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Business Administration
Central Michigan University
Mount Pleasant, MI05-2006
Skills
- Operations Oversight
- Capital Spending
- Risk Mitigation
- Process Improvement
- Strategic planning and execution
- Leadership training
- Process Improvements
- Performance Analysis
- Workforce Planning
Timeline
Director of Operations
Betten Baker Chevrolet Buick
10.2008 - Current
Sales Associate
Bob Taylor Chevrolet Jeep
10.2006 - 09.2008
Bachelor of Science - Business Administration
Central Michigan University
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