Evan Greene
Marshville,NC
Summary
Diligent student with solid background in retail management and customer service. Known for successfully maintaining operations and enhancing customer experience. Proven ability to utilize organizational and multitasking skills effectively as a former full-time employee and full-time student.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Center Store: Associate → Lead → Manager
Food Lion
11.2020 - 07.2025
- Managed a team of ~10 direct reports daily; frequently served as second-shift Manager on Duty, overseeing full-store operations and the labor of +20 associates at once.
- Directed staffing for the grocery department, including recruiting, hiring, training, terminations, scheduling, and payroll management.
- Provided customer service across all store-level active departments, directly handling customer complaints and taking actions to de-escalate conflicts and maximize customer satisfaction.
- Promoted departmental success through merchandising responsibilities and sales growth practices.
- Handled disputes between associates, acting in mediation as a member of management.
Education
BSBA - Risk Management and Insurance
Appalachian State University
Boone, NC05.2027
Associate of Arts - General Studies
South Piedmont Community College
Monroe, NC05.2025
Skills
- Employee Scheduling and Labor Management
- Staff Recruiting, Hiring, Training, and Supervision
- Team Leadership and Daily Operations Oversight
- Customer Service and Engagement
- Sales and Merchandising Strategies
- Completing and Submitting Reports to Upper Management, Human Resources
- Microsoft Excel
- Autodesk CAD, Revit
Certification
- Valedictorian, Forest Hills High School (2023)
- College Board Rural and Small-Town Recognition Award
- Autodesk CAD and Revit Certified
- In progress: Microsoft Office Specialist (MOS) Excel Certification
Timeline
Center Store: Associate → Lead → Manager
Food Lion
11.2020 - 07.2025
BSBA - Risk Management and Insurance
Appalachian State University
Associate of Arts - General Studies
South Piedmont Community College
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