Evan Grossman
Addison,IL
Summary
Technology-oriented worker who delivers product fixes and troubleshoot technical problems quickly. I'm a confident Customer Support worker with experience in help desk environments and assisting customers while promoting efficiency, respect and patience. I have worked with all types of people and am excited to move forward with this career path. Although I don't have professional experience at a help desk, I worked a semi-professional help desk at Target as a tech consultant and have been self-employed helping friends, family, and others around me that need help with technology.
Overview
7
7
years of professional experience
Work History
Head Lifeguard
Friars Cove Lodge
05.2020 - Current
- Spent lots of time observing and scanning for potential accidents or threats to the pool's safety.
- In charge of creating the schedules for my employees.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR in order to help someone if a medical emergency arises.
- Provided customer service and responded to suggestions and complaints in order to make the member's experience the best it can be.
- Provided medical care to those who were injured or sick on pool grounds.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
Tech Support
Self Employed Services
01.2018 - Current
- Delivered technical support services to friends, family, neighbors, and anyone else who needed help with computer or technological problems.
- Worked with building servers, networking, and troubleshooting issues with tech.
- Worked with Windows and Apple products mostly, and am learning Linux at the moment.
- Since early high school I've been the go-to guy for all of my friends and family, I've worked with elderly neighbors, friends, and family to help with specific issues on their computers, phones, or other technological devices.
- Self taught when it comes to reading and diagnosing crash reports, working with system software and general pc problems and troubleshooting as well as learning networking and port forwarding.
Tech Consultant
Target
08.2022 - 11.2022
- Worked with customers, management, and sales team to better understand customer needs and recommend the right solutions.
- Provided customer support to all different kinds of people, and helped to set up phones for customers.
- Worked with other team members to balance work loads and create the most efficient working schedule between all of us.
- Devised and implemented processes and procedures to streamline operations.
- Worked on stocking and familiarizing myself with the products in my specific sections.
- Worked as a salesman and answered questions about products when customers had questions about larger and more expensive products.
Education
High School Diploma -
College of DuPage
Glen Ellyn, IL05.2026
Skills
- Safety Training
- Group and individual instruction
- First Aid and CPR instruction
- Customer Service
- Staff Supervision
- Conflict Resolution
- Technical problem solving
- Intelligence Support
- Technology skills
- Technical understanding
- Technical issues analysis
- Technical Support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Tech Consultant
Target
08.2022 - 11.2022
Head Lifeguard
Friars Cove Lodge
05.2020 - Current
Tech Support
Self Employed Services
01.2018 - Current
High School Diploma -
College of DuPage
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