Summary
Overview
Work History
Education
Skills
Accomplishments
Activities & Interests
Timeline
Generic

Evan Grubbs

Sierra Vista,AZ

Summary

Dedicated Network Administrator on a career path in the dynamic IT industry, equipped with substantial management experience and an innate desire to excel within any organizational setting. Demonstrates a strong grasp of information security principles, protocols, and best practices through a track record of global network management. Possess the ability to quickly grasp the intricacies of a role, devise efficient systems for optimal performance, and continuously refine processes to enhance and streamline efficiency. Proactively seeks opportunity for growth, learning and education.

Overview

13
13
years of professional experience

Work History

Network Administrator

VisionIT
03.2021 - Current
  • Expertly monitored and managed key network systems, including Infovista, Netcool, and Riverbed, ensuring optimal performance and reliability.
  • Successfully administered and configured policies with CSM and Palo Alto, contributing to robust network security and compliance.
  • Utilized a diverse set of networking devices, such as Juniper and Cisco, to troubleshoot, trace, and validate routing, ensuring seamless network operations.
  • Provided daily hands-on management, troubleshooting, and robust support for a wide range of networking-related issues.
  • Collaborated effectively within a team to execute daily management of firewalls and network changes.
  • Delivered Netcom GMT support for enterprise-level ASIs, regarding tasks like failovers, failbacks, and upgrades

Help Desk Support Specialist

DirectViz Solutions
09.2020 - 02.2021
  • Proficient in orchestrating and implementing a seamless workflow within high-pressure environments, adept at monitoring up to 10+ windows across multiple screens while managing various communication modes, including messaging platforms and phones.
  • Skillfully create, modify, and escalate Incidents/Tickets, translating user requests into comprehensive reports used by technical analysts for effective troubleshooting.
  • Efficiently resolve Incidents/Tickets in strict adherence to procedural guidelines, ensuring timely and accurate issue resolution.
  • Conduct diligent Quality Assurance follow-ups with customers and end-users, ensuring their satisfaction and addressing any outstanding concerns.
  • Demonstrated commitment to upholding company policies and procedures, maintaining a consistent standard of excellence.
  • Collaborate closely with shift leads to ensure the successful completion of all responsibilities, contributing to a well-coordinated team effort.
  • Proficiently compile Dispatch A & B reporting, streamlining communication and documentation processes.
  • Consistently maintain a professional demeanor and provide exceptional customer service to a diverse clientele, including military, civilian, and contractor customers.
  • Stay current with yearly ITIL and DOD Training, including OPSEC and Cyber Awareness, to uphold the highest standards of knowledge and security compliance.

Store Sales Manager

General Nutrition Center
05.2015 - 09.2020
  • Established and maintained secure network connections, ensuring the protection of transaction data, company communications, and sensitive personally identifiable information (PII).
  • Demonstrated exceptional leadership skills by revitalizing and sustaining a positive and successful store culture since assuming a management role in 2015.
  • Successfully oversaw the construction and relocation of a previous store to a new facility while continuing uninterrupted business operations.
  • Expertly resolved various managerial challenges, demonstrating effective problem-solving skills that eliminated the need for higher-level intervention.
  • Held comprehensive responsibility for various computer operations, including accessing and reviewing customer database information, order fulfillment, payroll processing, stock management, and managing daily communications.
  • Provided oversight of facility maintenance, coordinating services and repairs to ensure the facility complies with fire, building, and licensure codes while maintaining a safe and aesthetically pleasing environment.
  • Exceeded annual store sales goals, achieving record-breaking profits that surpassed previous years, including an impressive 8.1% sales profit increase in 2018.
  • Demonstrated programmatic leadership by recruiting, hiring, scheduling, supervising, and evaluating employees, providing continuous coaching and performance development, and maintaining high standards of employee accountability.
  • Monitored the current budget status, implemented loss prevention procedures, and addressed losses as needed.
  • Received and inspected shipments for accuracy against the bill of lading and identified visible and non-visible damage, completing and submitting appropriate reports. Made necessary inventory corrections in the company systems.
  • Took charge of inventory management, including cycle counts, supply reordering, on-hand adjustments, product rotation, and the prompt removal of expired or recalled items, coordinating inventory audits.
  • Built and led motivated, goal-oriented teams, fostering a culture of success within the organization.

Customer Service & Sales Specialist

General Nutrition Center
09.2013 - 05.2015
  • Crafted an exceptional customer experience that consistently exceeded both personal and store sales objectives.
  • Cultivated long-standing customer relationships and established a strong rapport.
  • Expertly conveyed product knowledge to customers, tailoring explanations to their level of understanding, thereby enhancing their confidence in their purchases.
  • Acquired deep insight of each customer's lifestyle and objectives, fostering trust, building meaningful connections, and consistently delivering solutions that not only met but exceeded their expectations.

NIGHT STOCKER, WAREHOUSE WORKER

Logistical Customer Service / Trusted Hands
06.2010 - 06.2014
  • Oversaw inventory & replenishment of “Not-In-Stock” items.
  • Received shipments, unloaded and sorted merchandise accordingly.
  • Organized and maintained a progressive structure in the warehouse to manage productivity.
  • Trained new employees on company customer service policies and service level standards. Held responsible for restocking commissary shelves and maintaining shelf cleanliness while exceeding the 50 case/hour pace requirement.

Education

JNCIA-Junos JN0-104
10.2023

CompTIA Security+
10.2019

Associate of Science - Computer Science

Cochise College
Sierra Vista, AZ
05.2023

High School Diploma -

The Center For Academic Success
Sierra Vista, AZ
2007

Skills

    Proficient in network architecture, data structures, C language, and Assembler programming

    Strong interpersonal and solution finding skills

    Dynamic influencer

    Detail oriented & superior organization skills

    Self-starter; experienced, independent goal-setter

    Dependable, reliable and team oriented

    Fluent in Spanish and English

Accomplishments

  • Earned recognition for exceptional performance, achieving 100 percent accuracy reaching the 3-month mark as well as being within Top highest ticket generating RCC-C analysts on the team.
  • Successfully prepared for and passed the Security+ exam on the first attempt after completing an intensive 60-day independent study period while balancing a 40-hour workweek and continuing college courses
  • Overcame significant challenges to fulfill a personal goal of earning a college degree, completing over 60 credit hours while effectively balancing work commitments, personal relationships, and providing caregiving to a family member with dementia.
  • Attained a prestigious Top-Secret clearance in the pursuit of a career in IT, underscoring a commitment to high-level responsibilities.
  • Rapidly promoted to management from sales into a top tier store in under two years with minimal training; accomplished a personal goal of earning enough money for a larger store.

Activities & Interests

  • Sports fitness and nutrition training. Coaching and mentoring individuals. Competed and placed in INBA PNBA (International Natural Bodybuilding Association – Pinnacle of Natural Sports) and NPC (National Physique Committee) competitions.
  • Photography and retouching. Working with individuals and lighting. Proficient with photo manipulation software; Adobe Photoshop, Phase One Capture One, Affinity Photo Pro programs.
  • Enjoy learning productivity-enhancing behaviors such as the two-minute rule, timeboxing, and the ABCDE method, note-taking, and improving planning techniques.

Timeline

Network Administrator

VisionIT
03.2021 - Current

Help Desk Support Specialist

DirectViz Solutions
09.2020 - 02.2021

Store Sales Manager

General Nutrition Center
05.2015 - 09.2020

Customer Service & Sales Specialist

General Nutrition Center
09.2013 - 05.2015

NIGHT STOCKER, WAREHOUSE WORKER

Logistical Customer Service / Trusted Hands
06.2010 - 06.2014

JNCIA-Junos JN0-104

CompTIA Security+

Associate of Science - Computer Science

Cochise College

High School Diploma -

The Center For Academic Success

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Evan Grubbs