Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Hi, I’m
Evan Haigh
Altamonte Springs,Florida
Summary
Overview
14
years of professional experience
Work History
Florida Rugby Union
General Manager of Operations
01.2014 - Current
Job overview
- Key liaison between a non-profit board and its members, using outstanding critical thinking and analytical abilities to develop and Implement effective company and governance policies to ensure that member organizations comply with required policies, guidelines, local laws, national and international regulations
- Maintain positive working relationships with team managers to ensure timely and accurate completion of all necessary paperwork and adherence to policies and procedures
- Drove 10% year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented organizational payroll, ensuring that State and Federal guidelines for non-profit organizations were followed.
- Customer support Professionally resolved customer complaints by using one-on-one support and navigating through issues related to customer satisfaction, meeting standards services provided, and direct application of organizational policies
- Used critical thinking to break down problems, evaluate solutions and make sound business decisions.
- Create/edit ad-hoc reports within various software systems and provide accurate data to management when requested
- Provide support regarding insurance and injury claims made by injured participants.
- Chaired weekly, monthly, and annual meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Provided immediate updates to entire member pool when policies and procedures were altered.
- Created and implemented forward-thinking initiatives to improve member engagement.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
Atavus
Director of Programming
01.2011 - 01.2014
Job overview
- Using high energy and strong self-management skills to develop multi-level programming at a start-up company to pioneer its brand and mission
- Successfully engineered and ran national and international programming that involved logistically coordinating hundreds of employees and participants
- Spearheaded and presented training presentations for both staff members and clients.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Recruited top talent to maximize profitability.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
Kibble & Prentice (USI) Insurance
Sales Executive
01.2009 - 01.2011
Job overview
- Managed daily sales and provided exceptional customer service to companies and their employees
- Managed over 20 business accounts that focused on employee benefits like group health, dental, life, and disciplinary insurance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
Education
University of CanberraCanberra, Australia
Bachelor of Science from Business Management
12.2004
University Overview
Skills
- Problem-Solving
- Employee Support
- File and Records Management
- Talent Management
- Equal Opportunities Facilitation
- Payroll Coordination
- Human Resources Operations
- Company Organization
- Contract Negotiation
- Training and Development
- Microsoft Office Proficiency
- Policy Enhancements
- Systems Development
- Policy Making and Enforcement
- Recruitment Oversight
- Recruitment and Hiring
- Communication
- Customer Service
- Critical Thinking
- Market Analysis
- Event Planning
- Strategic planning
- Travel planning
- Budget Management
- Employee benefits
- ADP Run
- Leadership
- Active listening
- Coaching and direction
Timeline
General Manager of Operations
Florida Rugby Union
01.2014 - Current
Director of Programming
Atavus
01.2011 - 01.2014
Sales Executive
Kibble & Prentice (USI) Insurance
01.2009 - 01.2011
University of Canberra
Bachelor of Science from Business Management
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