Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Teacher's Aide
The Einstein School
Gainesville, FL
01.2025 - Current
Maintained safety and security by overseeing students in recess environments.
Supported classroom maintenance and upkeep, organizing books, and materials.
Supported classroom activities, tutoring, and reviewing work.
Facilitated activities in small groups to reinforce concepts taught by class teacher.
Helped with grading assignments and tests, providing constructive feedback to students based on results.
Copied, organized and distributed classroom assignments or other paperwork.
Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Bartender/Door Person/Site Manager
Heartwood Soundstage
Gainesville, FL
09.2022 - Current
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Kept bar presentable and well-stocked to meet customer needs.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Barista/Cashier
Opus Coffee
Gainesville, FL
05.2023 - 11.2023
I welcome customers into our establishment and take care of their needs
Create and serve hot or cold beverages, often tailored to the customer's preferences
I am responsible for taking customer orders and payments
Work to clean and sanitize their work areas, seating areas and equipment/tools
Bar Manager/Bartender
One Love Café
Gainesville, FL
12.2021 - 03.2023
Greet customers and make sure their experience is satisfactory
Engage with them, be friendly and welcoming so that they always come back
Take payments and answer the phone whenever it rings
Making drinks and food as well as serving them to the customers
Cleaning my station and the shop thoroughly throughout my shift
Place alcohol orders every week
Create new drink specials
Count down drawers at the end of the night
Lock up shop if I am the manager on duty
Barista and Cashier
The Village at Gainesville
Gainesville, FL
04.2021 - 08.2021
Greet customers and make sure their experience is satisfactory
Engage with them, be friendly and welcoming so that they always come back
Take payments and answer the phone whenever it rings
Making drinks and food as well as serving them to the customers
Cleaning my station and the shop thoroughly throughout my shift
Barista/Cashier
PattiCakes Bakery
Gainesville, FL
10.2020 - 04.2021
Greet customers and make sure their experience is satisfactory
Engage with them, be friendly and welcoming so that they always come back
Take payments and answer phone whenever it rings
Making drinks and food as well as serving them to the customers
Cleaning my station and the shop thoroughly throughout my shift
Front Desk/Night Auditor
Hampton Inn & Suites by Hilton
Gainesville, FL
09.2019 - 03.2020
Receive and manage reservations made online and via telephone
Assign rooms to guests and inform them of any specials offered at the hotel
Organize transport services for guests at their request
Provide guests with information about the hotel and surrounding area
Help guests with any requests or issues that they may have
Communicating with hotel staff on the status of guest rooms
Upsell guest rooms and promote hotel services
Making cold calls to our rewards members daily
Handle cash payments
Maintain a clean and neat front desk area
During night audit run reports and fill out necessary paperwork
Sleep Professional
Sleep Number
Valdosta, GA
10.2017 - 03.2019
Sleep Professional/Customer Sales Representative
Helped improve people's lives by finding them their perfect mattress and improving their sleep
Provided necessary product information and accurate prices to fit every budget
Interacted well with all of my customers and always tried to find them what they need
Regularly made cold calls to past and present clients and stayed in contact with all of my customers
Closed the store every night by myself as the closing employee
This included closing down the computers, counting the registers, cleaning the store, and locking up