Evan Hancock
Student
Riverton,UT
Summary
Masters of Healthcare Administration candidate seeking to start his career in healthcare management and administration. Will provide excellent management, communication, and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Coordinator
Byram Healthcare
10.2022 - Current
- Managed a rolling pipeline of 75+ patients by organizing, collecting, and coordinating patient info, insurance information, and medical documentation to ensure effective and efficient delivery of durable medical equipment
- Utilized problem-solving and communication skills to overcome barriers and confusion to care
- Created methods and templates to improve work flow and reduce errors
- Multi-tasked serving multiple patients at a time at different stages of care.
EXECUTIVE INTERN
Intermountain Healthcare
05.2022 - 08.2022
- Introduced proposals to supervisors to improve work processes and products.
- Worked closely with management to prioritize business and information needs.
- Created reports and data-driven presentations.
- Assisted with creating campaign and project presentations for executives.
- Attended networking events and business conferences to engage with other companies and clients.
- Acquired data from primary or secondary data sources for use in analysis and trending.
- Decreased caregiver violence events by researching, creating, and implementing a safety training and creating resources for department heads.
- Sorted and organized files, spreadsheets and reports.
- Collaborated in professional team to solve workflow issues.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
PATIENT SERVICE REPRESENTATIVE
Intermountain Healthcare
05.2021 - 05.2022
- Utilized communication, problem-solving, and de-escalation skills to assist and calm patients over the phone and face-to-face
- Coordinated with nurses and doctors for timely and effective care of patients.
- Answered, investigated and directed patient inquiries or complaints to manager.
- Maintained knowledge of community services and resources available to patients.
- Referred patients to appropriate health care services or resources.
- Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Explained policies, procedures and services to patients using medical and administrative knowledge.
- Floated to multiple departments and learned and implemented unique processes for each.
- Interacted with pediatric patients and helped them understand the process of their care.
Education
MASTER'S - HEALTHCARE ADMINISTRATION
The University of Utah
05.2023
BACHELOR OF SCIENCE - PSYCHOLOGY
Brigham Young University
04.2021
Skills
- SKILLS
- Staff Management
- Patient Registration
- Customer Service
- Schedule Management
- Medical Terminology
- Project Coordination
- Process Improvement
- Insurance Verification
- Microsoft Suite
- Writing
Timeline
Coordinator
Byram Healthcare
10.2022 - Current
EXECUTIVE INTERN
Intermountain Healthcare
05.2022 - 08.2022
PATIENT SERVICE REPRESENTATIVE
Intermountain Healthcare
05.2021 - 05.2022
MASTER'S - HEALTHCARE ADMINISTRATION
The University of Utah
BACHELOR OF SCIENCE - PSYCHOLOGY
Brigham Young University
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