Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Evan Hearne

Leawood,KS

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

REGISTERED BEHAVIOR TECHNICIAN

KidsTLC
Olathe, KS
03.2024 - 09.2024
  • Monitored patient behavior and reported significant changes to medical staff
  • Utilized crisis intervention techniques to de-escalate potentially volatile situations safely
  • Safely restrained patients when necessary according to established protocols to prevent harm
  • Provided emotional support and guidance to patients during their treatment process
  • Liaised between patients, families, and healthcare providers to facilitate communication
  • Assisted clients with activities of daily living, promoting self-reliance
  • Maintained composure and calm during tense situations and continuously changing environments
  • Inspected facilities for signs of breaches that could result in escapes
  • Intervened immediately in client behavior that could result in injuries or damage property

DELIVERY DRIVER

Amazon Flex
Cypress, CA
05.2023 - 10.2023
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

FRONT OF HOUSE AND TRUCK UNLOADER

Chic-Fil-A
California, CA
02.2022 - 09.2022
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods
  • Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment

CLICK LIST EMPLOYEE

Dillons Marketplace
Andover, KS
03.2021 - 09.2021
  • Skilled at working independently and collaboratively in a team environment
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked effectively in fast-paced environments

DINING ASSOCIATE

University Of Kansas
Lawrence
08.2019 - 03.2020
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests' needs
  • Streamlined dining operations for increased efficiency through effective communication with kitchen staff
  • Handled customer complaints promptly and professionally, resolving issues to maintain customer satisfaction
  • Adhered to safety regulations and guidelines, minimizing potential hazards in the workplace

Education

Bachelor of Arts And Science - Psychology

University of Kansas, Lawrence
05.2025
  • Minor in Sociology
  • Dean's List Fall, Winter, Spring (2024-25)

HIGH SCHOOL DIPLOMA -

Andover High School, Kansas
05.2019

Skills

  • Flexible
  • Critical thinking
  • Active listening
  • Customer service
  • Positive attitude
  • Applied behavior analysis
  • Data entry
  • Teamwork and collaboration

Certification

Safe Crisis Management Training Certificate

First Aide certified

CPR certified

RBT 40 Hour Training Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

REGISTERED BEHAVIOR TECHNICIAN - KidsTLC
03.2024 - 09.2024
DELIVERY DRIVER - Amazon Flex
05.2023 - 10.2023
FRONT OF HOUSE AND TRUCK UNLOADER - Chic-Fil-A
02.2022 - 09.2022
CLICK LIST EMPLOYEE - Dillons Marketplace
03.2021 - 09.2021
DINING ASSOCIATE - University Of Kansas
08.2019 - 03.2020
University of Kansas - Bachelor of Arts And Science, Psychology
Andover High School - HIGH SCHOOL DIPLOMA,

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Evan Hearne