Evan Hiatt
Boston
Summary
Results-driven Software Engineer with expertise in cloud architecture, CI/CD deployment, and object-oriented programming. Proven ability to enhance customer service efficiency through innovative AI solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Software Engineer
Optum
Boston, MA
02.2026 - Current
- Led development of AI-powered voice automation solutions, designing and implementing conversational phone bots that improved customer service efficiency and reduced reliance on manual call handling.
- Built and maintained CI/CD deployment pipelines, automating application delivery processes and improving release reliability across multiple environments.
- Managed and optimized cloud infrastructure within Azure and AWS, supporting highly available and scalable production systems while implementing infrastructure-as-code best practices.
- Participated in on-call rotations for critical production systems, diagnosing and resolving incidents, coordinating cross-functional response efforts, and minimizing service disruptions.
- Collaborated with product managers, architects, and business stakeholders to deliver scalable software solutions that aligned with organizational goals and operational requirements.
- Implemented automated build and deployment processes to streamline release management procedures.
Associate Software Engineer
Optum
Boston, MA
07.2023 - 02.2026
- Developed and enhanced web-based conversational chatbot applications that improved customer engagement and streamlined support workflows.
- Configured and maintained Azure cloud resources, including application hosting, networking, monitoring, and identity management services.
- Implemented backend services and APIs to support chatbot functionality, system integrations, and data exchange between enterprise platforms.
- Contributed to software deployment automation and environment management efforts, improving development efficiency and reducing manual operational tasks.
- Worked closely with senior engineers to troubleshoot production issues, perform root-cause analysis, and implement long-term reliability improvements.
Intern
Optum
Brentwood, TN
06.2022 - 08.2022
- Maintained accurate records of project milestones and deliverables using project management tools.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Computer Science
Georgia Institute of Technology
Atlanta, GA05-2023
Skills
- Object-oriented programming
- Python, Java, Typescript, C, C
- Agile methodologies
- Team collaboration
- Software development lifecycle
- Git proficiency
- Cloud architecture
- Amazon web services
- Machine learning
Certification
Azure Fundamentals
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Interests
- Climbing
- Painting
Timeline
Software Engineer
Optum
02.2026 - Current
Associate Software Engineer
Optum
07.2023 - 02.2026
Intern
Optum
06.2022 - 08.2022
Bachelor of Science - Computer Science
Georgia Institute of Technology