EVAN HIGHSMITH

- Oversee the implementation, adoption, and integration of WaveMark products within customers’ system infrastructure including Providence Health, Memorial Care Health, PIH Health, and El Camino Health.
- Develop and maintain relationships with key business and technical stakeholders of assigned partner accounts to understand top business goals and priorities and serve as an expert on partner's applications.
- Analyze and research hardware, software, and cloud technologies and deployment/delivery options; present cost benefit recommendations to leadership and stakeholders.
- Exercise domain and technical expertise to interface and work closely with Product Management, Architecture and Engineering leaders to ensure a tactical roadmap is in place based on product objectives.
- Manage specific initiatives through oversight and project management to include defining program scope, project plan, and KPIs.
- Lead the oversight of program projects’ execution, their progress compared with the plan and the production of agreed deliverables.

- Managed team of 9 FSRs throughout United States supporting nine Kaiser Permanente customer regions.

- Collaborated with CAH and Kaiser leaderships alike on high level as well as customer site specific projects and initiatives to drive improvements and sustainability for all.

- Provided guidance and training to the FSR team on CAH core values and standards that drive success.

- Weekly calls with Kaiser Operational leadership providing updates regarding field activity taking place for both CAH and Kaiser.

- Weekly calls with Kaiser Demand Planning team collaborating with Demand Planning director on product changes and initiatives to ensure fluid transitions and support to each customer site and region.

- Weekly meeting with Kaiser Regional Inventory Control Planner to resolve past due match exceptions that prevent unpaid invoices from getting processed.

- Resolved $1.5mil+ in past due invoices for Kaiser that had not been able to make good on payment.

- Developed working process to provide all needed documents to Kaiser's procurement and receiving teams to help prevent future match exceptions to take place and ensure invoices are paid promptly.

- During the COVID-19 pandemic, setup and managed the logistics and order management of 4 Kaiser National Reserve Warehouses (NRW) for PPE supply as well as 4 Mass Vaccination Clinics within Northern and Southern CA.

- Collaborated with project leads to ensure order fulfillment and resolutions are provided.

- Managed monthly billings for Transportation expenses to ensure CAH recoups for the services.

- Provided support to operations and assisted with supervising professional employees, frontline supervisors and/or business support staff

- Participated in the development of policies and procedures to achieve specific goals

- Supported employees to operate within guidelines

- Interacted with peer customers and suppliers at various management levels including with senior management

- Provided resolution of issues related to operations and/or projects

- Field Service Representative servicing 40 unique Kaiser Permanente hospitals and medical offices within Southern California

- Work closely onsite with the Materials Management leaderships

- Coordinate Corporate Product Conversions

- Corporate wide process improvement projects, ad hoc

- Proactive Inventory Analysis - Spikes & Dips, Forecasting

- Data Usage Requests

- New Department Setups/Maintenance

- Working with sites on identified launch packages for identified savings opportunities.

- Identifying areas of opportunity to optimize/improve within the customer location with an initiative in lowering Cardinal's cost to serve.

- Process and Assist with Customer Calls

- Case Management SAP application

- Credit Approvals (Short Claim Report, MRA Finalizing)

- Emergency/Off-Schedule Orders

- Courier Route Optimization (Transportation)

- SLA Metrics Reporting

- Central Fill Invoice Processing

- Recall Processing

- SharePoint Database Archiving

- Product Quarantining

- Vendor Returns- Debit Memo Processing

- Daily Inventory Audits

- DEA Audits

- Stocking

- Order Processing

- Receiving/Shipping

- Customer POC- Walgreens Warehouse