Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Evan Houston

Evan Houston

Assistant Store Manager
Kansas City,MO

Summary

Dynamic Assistant Store Manager with a proven track record at Cosentinos Market, excelling in customer service and problem-solving. Enhanced store efficiency and customer satisfaction through strategic merchandising and staff mentorship. Skilled in analyzing sales data to drive performance improvements, fostering a positive work culture while maintaining high standards of operational excellence.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Cosentinos Market
05.2024 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Worked in all departments when required, overseeing necessary coverage for each of them.
  • Wrote orders for frozen and dry grocery.
  • Checked and entered daily department and store sales.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Grocery Team Member

Whole Foods Market
03.2007 - 10.2022
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Retrieved items for customers and verified prices.
  • Maintained dairy, dry grocery, frozen, and bulk department stock levels, taking products from each to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
  • Assisted in inventory management for optimal product availability and reduced waste.

Call Center Representative

Farmers Insurance Company
04.2004 - 01.2007
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Shawnee Mission South
Overland Park, KS

Skills

  • Customer service
  • Customer service and engagement

Store organization

Time management

Attention to detail

Stock management

Team management

Mentoring and coaching

Assignment delegation

Hiring and training

Timeline

Assistant Store Manager

Cosentinos Market
05.2024 - Current

Grocery Team Member

Whole Foods Market
03.2007 - 10.2022

Call Center Representative

Farmers Insurance Company
04.2004 - 01.2007

Shawnee Mission South

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Evan HoustonAssistant Store Manager