Evan Jeffers
Dade City
Summary
Motivated professional offering proficiency in data entry, collections, and insurance handling combined with strong problem-solving and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Always looking to help improve and complement the company in any way possible. Ambitious hard worker driven by personal and team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sports Writer
Ambush Sports Network
01.2020 - 07.2020
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Managed online sports columns, blogs and video pieces.
- Reported on games, events, players, teams and other information pertaining to ASN's sports department.
- Improved readability of articles by adhering to strict grammar rules and implementing clear language that resonated with target audiences.
- Enhanced reader engagement by incorporating captivating storytelling techniques and in-depth analysis in sports articles.
- Researched and analyzed newsworthy events, trends and issues.
Front End Clerk
Publix
09.2021 - 04.2022
- Kept front end areas clean and organized for professional appeal to customers.
- Managed customer concerns and responded to questions.
- Utilized excellent communication skills to build rapport with customers, fostering loyalty and repeat business.
- Trained new employees on company procedures, enhancing overall team performance through knowledge sharing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
Front End Retail Cashier
Publix
04.2022 - 11.2022
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
- Displayed thorough knowledge of current promotions and discounts when interacting with customers which helped boost sales numbers.
- Complied with all company policies including proper handling of sensitive information like personal IDs for age-restricted items sale.
- Supported inventory management by restocking shelves and conducting regular price checks for accuracy.
- Balanced work priorities by assisting with tasks beyond the cashier role when needed, demonstrating versatility and commitment to overall store success.
Licensed Pharmacy Technician
Publix Pharmacy
11.2022 - 11.2024
- Expedited prescription refills by promptly contacting healthcare providers for authorization, ensuring medication continuity for patients.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
- Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Collector
AdvancedRx Management
11.2024 - Current
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Advanced internal communication channels by sharing best practices among colleagues, fostering an environment of continuous learning and improvement.
- Contributed to increased team productivity by consistently meeting or exceeding individual processing goals.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
- Utilized various software programs to process customer payments.
Education
Associate of Science - Business Administration And Management
Pasco-Hernando State College
New Port Richey, FL08-2026
Skills
- Problem-solving Skills
- Team Collaboration
- Customer Service
- Attention to Detail
- Data Entry
- Analytical Thinking
- Payment Processing
- Employee Training
- Account analysis
- Issue investigation
- Collections processing
- Legal compliance
ICON
Certification
- Licensed Pharmacy Technician - Nov. '22 - current
- CompTIA IT Fundamentals
Timeline
Collector
AdvancedRx Management
11.2024 - Current
Licensed Pharmacy Technician
Publix Pharmacy
11.2022 - 11.2024
Front End Retail Cashier
Publix
04.2022 - 11.2022
Front End Clerk
Publix
09.2021 - 04.2022
Sports Writer
Ambush Sports Network
01.2020 - 07.2020
Associate of Science - Business Administration And Management
Pasco-Hernando State College
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