Evan Johnson
Carson,United States
Summary
Results-driven Revenue Leader with eighteen years in B2B software, focusing on sales, account management, and sales operations. Enhanced enterprise retention and expansion through strategic reporting and collaboration. Drove consistent growth in payment processing subscriptions while scaling the customer base and reducing cancellations.
Overview
22
22
years of professional experience
Work History
Sales Operations Manager
DealerCenter
Carson, United States
09.2021 - Current
- Lead a weekly executive operating cadence distributed to director leadership, the vice president of sales, sales management, and frontline sellers.
- Partner with sales and business development to grow payment processing adoption, achieving about twenty percent year over year subscription growth for three consecutive years.
- Drive enterprise retention at scale by maintaining approximately three hundred cancellations annually while growing the customer base from about seventeen thousand accounts to about twenty thousand accounts.
- Monitored new enterprise accounts for onboarding and integration, free trials, and campaign progression.
- Manage six team members across Customer Experience, Buy Here Pay Here, and Automotive Service.
- Managed training and go-to-market strategy for Automotive Service module, enhancing sales readiness and driving rollout execution and adoption in enterprise accounts.
- Assisted in negotiating payment options for sales, reducing commercial friction and enabling faster closes.
- Assisted in developing payment processing reporting in the internal CRM platform, improving visibility into performance and adoption for leadership and sales teams.
- Oversee reputation management reporting and execution to increase reviews across Google, Facebook, and mobile applications.
Program Manager
DealerCenter
Carson, United States
10.2020 - 09.2021
- Led cross-functional initiatives to enhance internal execution and customer outcomes through structured reporting, process design, and enablement support.
Sales Manager
DealerCenter
Carson, United States
07.2016 - 10.2020
- Led seven international call auditing representatives in the Philippines to review sales calls against defined criteria, ensuring consistency and quality in performance evaluations.
- Executed quality program that delivered over five hundred sixty call audits monthly, translating findings into actionable coaching inputs and enablement enhancements.
Account Manager and Sales Lead
DealerCenter
Carson, United States
08.2013 - 07.2016
- Managed enterprise customer relationships, enhancing retention and expansion through stakeholder alignment and targeted account execution.
Sales Representative
DealerCenter
Carson, United States
10.2010 - 08.2013
- Executed full cycle selling: prospecting, discovery, demonstrations, and closing, establishing consultative selling foundations that supported enterprise growth.
Senior Software Support Engineer
DealerCenter
Carson, United States
03.2007 - 10.2010
- Delivered technical support and resolved customer issues, enhancing product knowledge and building customer credibility.
Field Service Manager
NCR Corporation
07.2004 - 09.2006
- Coordinated retail systems service operations, overseeing scheduling, parts readiness, and escalation management to ensure reliability and enhance customer satisfaction.
Education
A plus Certification - Computer Hardware Engineering
Computer Educational Institute
01.2004
High School Diploma -
Gardena Senior High School
01.2001
Skills
- Enterprise retention and expansion
- Executive communication
- Reporting
- Weekly operating cadence
- Forecasting visibility
- Revenue analytics
- CRM rigor
- Advanced Excel
- Forecasting
- Dashboards
- CRM reporting
- Google Workspace
- Gmail
- Sheets
- Slides
- Enablement
- Go to market training
- Cross functional leadership
- Sales
- Business development
- Product
- Customer experience
- Payment processing growth strategy
- Reputation management
- Review programs
Open To
United States, True
Accomplishments
Account Manager of the year - 2014
Timeline
Sales Operations Manager
DealerCenter
09.2021 - Current
Program Manager
DealerCenter
10.2020 - 09.2021
Sales Manager
DealerCenter
07.2016 - 10.2020
Account Manager and Sales Lead
DealerCenter
08.2013 - 07.2016
Sales Representative
DealerCenter
10.2010 - 08.2013
Senior Software Support Engineer
DealerCenter
03.2007 - 10.2010
Field Service Manager
NCR Corporation
07.2004 - 09.2006
A plus Certification - Computer Hardware Engineering
Computer Educational Institute
High School Diploma -
Gardena Senior High School