Evan Jones

• Specialized in frontline process improvement and workforce development across diverse sectors.
• Designed and delivered training programs to support organizational development and cost containment.
• Implemented targeted curricula to enhance performance skills and promote safety cultures.
• Conducted skills gap analyses to identify training needs for various organizations.
• Facilitated train-the-trainer initiatives for educational institutions and non-profits.
• Served diverse clients since 2014, including airlines, K-12 education institutions, energy firms, defense contractors, and forest products companies.

• Guided airport operations launch and front-line process enhancements as project manager at new stations and bases (hubs) across the continental U.S., as well as in Puerto Rico, Mexico, the Dominican Republic, and Jamaica.
• Managed frontline process improvement and quality assurance initiatives at 45 airports in North America.
• Facilitated onboarding, leadership and culture development, and cross-functional collaboration among fueling, tech ops, ramp, and customer service teams (both insourced and business partners) at over 25 new airline destinations destinations.

• Recruited into this interim FMLA fill in position at SEA.
• Responsible for developing and maintains strategic relationships with frontline customer service (inhouse) and ramp (business partner) Crewmembers.
• Coordinated SEA operations with internal departments.
• Led frontline teams on a day-to-day basis in providing exceptional service and clear communications to both internal and external Customers.
• Responsible for resolving and handling the escalation of issues with Customers and/or Crewmembers.
• Provided group briefings and one-to-one counsel to Airports Crewmembers and Business Partners prior to each shift.
• Strategically identified operational challenges and implemented improvements to maximize and ensure success of on-time performance initiatives.
• Obtained qualification in while regularly auditing and demonstrating competence in all key customer service and ramp duties.

• Maintained 25-30 hours/week as a p/t CSA while also serving clients as a consultant (See Progressiventures above)
• Achieved qualifications as Complaints Resolution Officer, Ground Security Coordinator, and Deicing Agent.
• Executed pushback and tow operations to ensure timely aircraft movements.
• Maintained load control processes to optimize flight efficiency and safety.
• Coordinated departures as Departure Coordinator Agent, ensuring adherence to schedules.
• Utilized Sabre IMAGE, bag scanning systems, NetTracer, and Cargo Spot for operational management.
• Served as a qualified Ramp, Counter & Gate Agent, enhancing customer interactions.
• Resolved customer complaints effectively as Qualified Complaints Resolution Officer.
• Facilitated ground security operations as Qualified Ground Security Coordinator.

• Primary Locations: IAD (2014-18), BWI (2018-19), DCA (2019)
• TDY Assignments: BWI (GO Business Partner Training), PWM (Station Restart), FLL (Post-Hurricane Support), SJU (Post Hurricane Support)
• Qualified Ground Operations (Ramp) Crewmember
• Qualified Airport Operations (Customer Service) Crewmember
• Appointed and Qualified Station JBU Training Liaison/Coordinator (Ground & Cust. Svc.)
• Qualified Acting Supervisor (IAD Station)
• Qualified Pushback and Tow
• Qualified Move Team
• Qualified Winter Operations Coordinator
• Appointed and Qualified Blue Health & Safety Committee (BHSC) Chair
• Elected to Jet Blue Values Committee
• Qualified Jet Blue PROMISES, In-Depth Customer Relations Training
• Adjunct Instructor – Jet Blue University Ground and Airport Ops Crewmember Onboarding (Orlando, FL)
• Qualified in Sabre INTERACT, Bag Scanning, NetTracer, BSO, GSC, CRO

• Coordinated daily operations for educational programs and activities, enhancing overall efficiency.
• Managed scheduling for staff, events, and student activities to optimize resource allocation.
• Developed communication materials for parents and stakeholders to ensure transparency.
• Collaborated with teachers to address classroom needs and resource requirements.

• Location: IAD Station

• Qualified Ramp Service Agent, Union member in good standing (IAM)

• Recruited by Alumni to serve as Interim Head during significant school transition.
• Led educational initiatives, enhancing student learning and engagement.
• Developed policies promoting positive learning environment.
• Managed school budget exceeding $1M, ensuring effective resource allocation.
• Conducted performance evaluations for teaching staff, driving continuous improvement.
• Organized professional development programs for faculty and staff enhancement.
• Collaborated with local organizations, creating enrichment opportunities for students.
• Ensured compliance with operational and budgetary requirements.
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• Implemented classroom management strategies to enhance learning environment.
• Facilitated student assessments to identify learning needs and progress.
• Encouraged critical thinking skills among students through problem-solving activities.

• Implemented initiatives supporting students' social-emotional well-being and academic success.
• Managed recruitment, hiring, and training of new personnel to enhance team efficiency.
• Conducted regular student performance assessments to pinpoint improvement areas.

• Coordinated student support services and resources for diverse student needs.
• Developed and implemented programs to enhance student engagement and community involvement.
• Facilitated workshops on leadership development and personal growth for students.

• Led national communications and public service advertising, coordinated stakeholder outreach and training, local education partnerships, and affiliate onboarding for the organization and 500 KAB local affiliates across the nation.
• National organization focused on community improvement and environmental stewardship.

• Facilitated customer and community awareness initiatives, stakeholder education and training, youth outdoor education partnerships, and employee field-learning programs on key process initiatives at global manufacturing facilities and in 7 million acres of U.S. forestlands.
• Global leader in paper and packaging products.