Evan Jylha

· Oversee Staffing and workload for day-to-day operations.

· Manage room inventory across the resort and make modifications if needed through different applications.

· Guide a team of over 35 cast members through development.

· Partner with various lines of business to resolve situations.

· Process Non-Zero Balance and In-House cash reports.

· Extensive use of Office 365 applications, including Word, Excell, OneNote and Teams.

• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitored project performance to identify areas of improvement and make adjustments.
• Planned, designed, and scheduled phases for large projects.
• Provided detailed project status updates to stakeholders and executive management.
• Met project deadlines without sacrificing build quality or workplace safety.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Submitted permit applications and monitor their status.
• Organized job sites including material orders and crew performance.

• · Ensure the highest level of customer service is delivered to the guest.
• · Troubleshoot issues as they arise with guest or Cast Members.
• · Manage/coordinate staff according to the needs of the attraction.
• · Develop strategies for running the operation more efficiently.
• · Maintain an open line of communication with all aspects of park operation
• Monitored guests and enforced rules, maintaining safety for Gu and staff.
• Trained new recreation attendants on safety procedures and customer service tactics.