Evan Keyes
Florham Park ,NJ
Summary
Forward-thinking Operations Supervisor bringing 7+ years of expertise in management for logistics and sales sector businesses. In the past have been responsible for up to 150 direct reports, of union and non-union employees. As well as 3+ entry level supervisors. Cultivated rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Excel and Microsoft Office.
Reliable employee seeking management position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Service Delivery Supervisor
Sysco Foods Inc
Jersey City, NJ
12.2023 - Current
- Implemented robust quality assurance processes that led to reduction in errors.
- Conducted regular performance evaluations, identifying areas of improvement for each team member.
- Led and supervised delivery associates, enforcing standard operating procedures and safety protocols.
- Analyzed real-time and historical data to optimize delivery plans and ensure on-time service.
- Managed labor hours and directed activities to stay within budgetary constraints.
- Recommended work schedules and coordinated changes as necessary.
- Oversaw selection and utilization of company assets supporting delivery operations.
- Coordinated repair activities with relevant departments to maintain fleet readiness.
- Reviewed delivery productivity reports and implemented efficiency measures.
- Enforced company policies and procedures, including DOT regulations and food safety standards.
- Collaborated with Sales and Marketing teams to address customer and delivery issues promptly.
- Communicated effectively with drivers to ensure adherence to schedules and performance goals.
- Coordinated training and safety inspections with Transportation Road Supervisors and Safety Trainer.
- Conducted thorough accident investigations and recommended disciplinary actions based on performance metrics.
- Proficient in Microsoft Office suite, particularly Excel, Word, and PowerPoint, for reporting and analysis.
- Managed efficient teams of up to 150 employees
On Car Supervisor
United Parcel Services, UPS
Secaucus, NJ
02.2018 - 12.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Prepared, calibrated and monitored production levels to achieve targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Monitored expenditures to mitigate risk of overages.
- Identified individual employee's unique work styles and adapted management methods.
- Achieved results by working with staff to meet established targets.
- Coordinated employee schedules to keep pace with business needs and meet company demands.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Interviewed, hired and trained new employees for production positions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted employee evaluations to provide feedback and set expectations for future job performance.
- Worked with management team to implement proper division of responsibilities.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Streamlined operations to improve process efficiency.
- Organized contests and established goals to optimize productivity and improve employee morale.
Education
Associate In Physical Therapy - Exercise Science
Nassau Community College
Garden City, NY06.2006
Diploma -
New Hyde Park Memorial High School
New Hyde Park, NY06.2004
Skills
- Training and Development
- Priority Management
- Conflict Resolution
- Scheduling
- Staff Management
- Processes and Procedures
- Team Building
- Project Management
- Business administration
- Training and mentoring
- Strategic planning
- Operations management
- Business Development
- Flexible and Adaptable
- Team-building
Timeline
Service Delivery Supervisor
Sysco Foods Inc
12.2023 - Current
On Car Supervisor
United Parcel Services, UPS
02.2018 - 12.2023
Associate In Physical Therapy - Exercise Science
Nassau Community College
Diploma -
New Hyde Park Memorial High School
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