Evan Kopp
North Tonawanda,NY
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Woodcock Brothers Brewery
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Junior Closer
Premium Mortgage Corporation
05.2024 - 08.2024
- Managed multiple priorities while maintaining strict deadlines, resulting in consistently on-time closings.
- Expedited the loan approval process for faster closings, resulting in improved customer satisfaction.
- Improved overall customer experience by addressing their concerns promptly and professionally during the closing phase.
- Contributed to company growth by successfully processing an increased number of loans each month, without compromising quality or accuracy.
- Collaborated with underwriters, processors, and settlement agents to ensure all necessary steps were completed prior to closing.
- Continuously updated knowledge of industry trends—staying informed on any changes in regulations and procedures to provide accurate information to clients.
- Assisted senior closers in managing a high volume of loans, contributing to team success and efficiency.
- Participated in cross-functional teams to improve overall efficiency and effectiveness of the closing process, resulting in a more streamlined experience for all parties involved.
- Prevented delays in funding by diligently tracking down outstanding conditions from borrowers and third parties.
- Supported other team members during peak periods, demonstrating flexibility and adaptability in various roles within the department.
- Reduced errors in loan documents by meticulously reviewing and verifying all information provided by borrowers.
Ice Rink Attendant
Cornerstone CFCU Arena
08.2022 - 10.2023
- Streamlined rental process by efficiently fitting customers with appropriate skate sizes, ensuring comfort and safety on the ice.
- Facilitated group events, ensuring smooth transitions between activities and maintaining an enjoyable atmosphere for participants.
- Increased rink efficiency with timely and accurate completion of daily operation logs and incident reports.
- Supported event coordination efforts by setting up party rooms and preparing materials as needed.
- Ensured safety compliance by monitoring public skate sessions and enforcing rink rules among patrons.
- Assisted in emergency situations by providing first aid treatment or contacting proper authorities if necessary.
- Maintained cleanliness of facility by performing janitorial duties such as sweeping, mopping, and sanitizing surfaces as needed.
- Assisted in the maintenance of ice quality for optimal skating conditions through regular resurfacing and edging tasks.
Cashier
Tim Hortons
07.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Niagara Wheatfield Highschool
Wheatfield NY06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Team collaboration
- Quality control
- Suggestive selling
- Inventory management
- Multitasking and organization
- Cash handling
Accomplishments
- Member of the National Honor Society in high school
- Multiple Deans list appearances at Cortland university
- Seal of bilteracy from New York State in Spanish
Timeline
Junior Closer
Premium Mortgage Corporation
05.2024 - 08.2024
Server
Woodcock Brothers Brewery
11.2023 - Current
Ice Rink Attendant
Cornerstone CFCU Arena
08.2022 - 10.2023
Cashier
Tim Hortons
07.2021 - 08.2022
High School Diploma -
Niagara Wheatfield Highschool
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