Evan Lam
Wilmington,CA
Summary
Confident, dependable candidate who is seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Special Events Assistant
Metro
08.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided directions for patrons who were lost, even if there were patrons who were using non-Metro transportation services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Reported all incidents to proper authorities immediately to resolve the issues as fast as possible.
- Greeted and monitored guests at events, remaining attentive to individual needs to gain continuous repeat support.
- Checked revenue devices to ensure that all were working properly.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Private Tutor
Anna
02.2023 - 08.2023
- Met with parents to discuss student progress and address concerns.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Cultivated better communication skills to teach lessons more efficiently.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
Receptionist
The Beauty Nails
05.2020 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Lead Boba Barista
Roasting Waters
01.2019 - 11.2019
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
Education
BS, Mathematics -
University of California, Riverside
Riverside, CA06.2022
High School Diploma -
Bishop Montgomery High School
Torrance, CA05.2017
Skills
- Mathematics
- Verbal and written communication
- MS Word
- MS Excel
- Multitasking
- Strong Work Ethic
- Guest Engagement
- Data Entry
- Able to quickly grasp new concepts
Timeline
Special Events Assistant
Metro
08.2023 - 05.2024
Private Tutor
Anna
02.2023 - 08.2023
Receptionist
The Beauty Nails
05.2020 - 12.2020
Lead Boba Barista
Roasting Waters
01.2019 - 11.2019
BS, Mathematics -
University of California, Riverside
High School Diploma -
Bishop Montgomery High School