Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Evan Lance

Orange,CA

Summary

Dynamic and personable professional with a unique blend of customer service expertise and a natural ability to engage with children. Proven track record of delivering exceptional customer experiences in various industries, coupled with a genuine passion for connecting with and understanding the needs of young individuals. Skilled in fostering positive relationships, resolving conflicts, and creating an inclusive environment conducive to learning and growth. Adept at multitasking, problem-solving, and adapting communication styles to effectively interact with diverse audiences. Committed to providing outstanding service while nurturing a supportive and enjoyable atmosphere for both customers and children alike.

Overview

2
2
years of professional experience

Work History

Cashier

The Adventure Lagoon
Anaheim, CA
05.2022 - 07.2023
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Processed refunds for worn, damaged and broken merchandise.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Team Member

Chick-fil-A
Phoenix, Arizona
01.2023 - 05.2023
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Operated cash register to process cash, check and credit card transactions.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Set up, restocked and cleaned dining areas.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Maintained order and cleanliness of work areas to conform with health codes.

Food Service Worker

Taco Bell
Phoenix, AZ
10.2022 - 01.2023
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Received food orders from individuals and explained offerings.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Followed recipes and customer requests to prepare meals.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Kept foods at safe temperatures in storage, during cooking and prior to serving.
  • Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
  • Verified orders and bagged items for easy transport.
  • Greeted customers, took orders, prepared and served food and processed payment at convenience store food service area.

Courtesy Clerk

Ralphs Grocery Store
Anaheim Hills, CA
10.2021 - 03.2022
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Took unwanted items from checkout to proper location.
  • Supported sales team members to drive growth and development.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Escorted customers to desired merchandise location.
  • Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
  • Answered questions about current, seasonal and special sales.
  • Performed needs analysis and presented options based on findings to help customers make decisions.

Busser

Blakes Place BBQ
Anaheim, CA
04.2021 - 10.2021
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Wiped down and cleaned chairs, booths and highchairs.
  • Helped employees complete required activities during peak periods.
  • Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Greeted customers to seat patrons at tables according to availability and customer preferences.
  • Followed safety and sanitation guidelines in accordance with local health regulations.
  • Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
  • Swept, mopped and removed debris from dining room floors.
  • Maintained table setting by removing courses as completed and replenishing utensils.

Education

High School Diploma -

Orange Lutheran High School
Orange, CA
06.2022

Skills

  • Honest and Dependable
  • Reliable and Responsible
  • Customer Assistance
  • Cash Handling
  • Problem Solving
  • Detail-Oriented
  • Customer Relations
  • Payment Processing
  • Work Task Prioritization
  • Policies and Procedures
  • Feedback Acceptance
  • POS Systems
  • Cooperative Attitude
  • Honest and Ethical
  • Verbal and Written Communication
  • Fast-Paced Environment
  • Working Quickly
  • Food and Safety Standards
  • Flexible Schedule
  • Child development knowledge
  • Social Perceptiveness
  • Lesson Plan Development
  • Interpersonal Relationships
  • Recordkeeping skills

Affiliations

  • Summer Camp Counselor for old middle school in High School for all 4 years

Timeline

Team Member

Chick-fil-A
01.2023 - 05.2023

Food Service Worker

Taco Bell
10.2022 - 01.2023

Cashier

The Adventure Lagoon
05.2022 - 07.2023

Courtesy Clerk

Ralphs Grocery Store
10.2021 - 03.2022

Busser

Blakes Place BBQ
04.2021 - 10.2021

High School Diploma -

Orange Lutheran High School

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Evan Lance