Summary
Overview
Work History
Education
Skills
Timeline
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Evan Leigh

Hyattsville,MD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Sales Associate Specialist

Nordstrom
11.2022 - 10.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Tech Consultant

Target
04.2022 - 11.2022
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Enhanced communication among team members, fostering a collaborative and supportive work environment.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Covid Monitor

Addison Group/Howard University
09.2021 - 01.2022
  • Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
  • Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
  • Labeled and prepared specimens for shipment to laboratory facilities.
  • Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
  • Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.

Front Desk Receptionist

MEDICAL ACCESS
12.2019 - 05.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

High School Diploma -

DeMatha Catholic High School
Hyattsville, MD
05.2020

Skills

  • Customer Service
  • Problem-Solving
  • Product Knowledge
  • POS system operations
  • Upselling strategies
  • Teamwork and Collaboration
  • Loss Prevention
  • Order Processing
  • Policy and Procedure Adherence
  • Store maintenance
  • Teamwork
  • Conflict Resolution

Timeline

Sales Associate Specialist

Nordstrom
11.2022 - 10.2023

Tech Consultant

Target
04.2022 - 11.2022

Covid Monitor

Addison Group/Howard University
09.2021 - 01.2022

Front Desk Receptionist

MEDICAL ACCESS
12.2019 - 05.2021

High School Diploma -

DeMatha Catholic High School

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Evan Leigh