Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Sales Associate Specialist
Nordstrom
11.2022 - 10.2023
Worked closely with shift manager to solve problems and handle customer concerns.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Greeted customers and helped with product questions, selections, and purchases.
Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Tech Consultant
Target
04.2022 - 11.2022
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Enhanced communication among team members, fostering a collaborative and supportive work environment.
Created and developed detailed work plans to meet business priorities and deadlines.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Covid Monitor
Addison Group/Howard University
09.2021 - 01.2022
Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
Labeled and prepared specimens for shipment to laboratory facilities.
Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
Front Desk Receptionist
MEDICAL ACCESS
12.2019 - 05.2021
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Research Fellow at Smithsonian National Zoo & Conservation Biology InstituteResearch Fellow at Smithsonian National Zoo & Conservation Biology Institute