Evan Leigh
Hyattsville,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Sales Associate Specialist
Nordstrom
11.2022 - 10.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Tech Consultant
Target
04.2022 - 11.2022
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Covid Monitor
Addison Group/Howard University
09.2021 - 01.2022
- Maintained high levels of vigilance while monitoring multiple patients simultaneously, ensuring prompt identification of any changes in condition.
- Increased accuracy in specimen labeling and tracking through meticulous attention to detail and thorough documentation practices.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Upheld high standards for professionalism while interacting with patients, maintaining a respectful demeanor at all times regardless of challenging situations.
- Enhanced patient comfort during collection by maintaining a clean, organized, and calming environment.
Front Desk Receptionist
MEDICAL ACCESS
12.2019 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
High School Diploma -
DeMatha Catholic High School
Hyattsville, MD05.2020
Skills
- Customer Service
- Problem-Solving
- Product Knowledge
- POS system operations
- Upselling strategies
- Teamwork and Collaboration
- Loss Prevention
- Order Processing
- Policy and Procedure Adherence
- Store maintenance
- Teamwork
- Conflict Resolution
Timeline
Sales Associate Specialist
Nordstrom
11.2022 - 10.2023
Tech Consultant
Target
04.2022 - 11.2022
Covid Monitor
Addison Group/Howard University
09.2021 - 01.2022
Front Desk Receptionist
MEDICAL ACCESS
12.2019 - 05.2021
High School Diploma -
DeMatha Catholic High School
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