Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Evan Lilley

Fargo,North Dakota

Summary

. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I aim to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills, and enhance customer experience by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. I am highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Warehouse Worker

FedEx
12.2021 - 02.2022
  • Maintained cleanliness of work area by sweeping, mopping, organizing shelves, disposing of trash daily
  • Contributed to efficient workflow by providing assistance during peak times
  • Adhered strictly to established company procedures for quality assurance purposes.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Received and processed warehouse orders using handheld scanner.
  • Quickly prepared orders for delivery by picking from shelves, packing in boxes and attaching shipping labels.

General Warehouse Worker

UPS
09.2020 - 01.2021
  • Maintained cleanliness of work area by sweeping, mopping, organizing shelves, disposing of trash daily
  • Contributed to efficient workflow by providing assistance during peak times
  • Adhered strictly to established company procedures for quality assurance purposes
  • Collaborated closely with colleagues to complete assigned projects in a timely manner
  • Processed returns and exchanges quickly in accordance with company policies.
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Received and processed warehouse orders using handheld scanner.
  • Quickly prepared orders for delivery by picking from shelves, packing in boxes and attaching shipping labels.

Stocker Associate

Hornbaucher's
07.2020 - 09.2020
  • Restocked shelves as needed throughout shifts to ensure availability of items for customers
  • Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
  • Assisted customers in locating desired items quickly and efficiently
  • Sorted pallets and containers and transported items to sales floor for stocking
  • Kept aisles free of debris during the stocking process
  • Observed store policies regarding product placement, pricing, signage.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained effective team member communication.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.

Cashier

Family Fare
08.2019 - 06.2020
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Provided excellent customer service by greeting customers and offering assistance
  • Helped restock shelves when necessary to maintain an organized display area
  • Developed strong customer service skills by providing efficient and accurate service
  • Accurately processed customer payments using cash, credit cards, and checks
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Provided efficient and courteous service to customers
  • Developed strong customer relationships to support satisfaction and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

CAP Team 2 Associate

Wal-Mart Supercenter
01.2019 - 07.2019
  • Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
  • Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
  • Collected and properly disposed of bundle ties and other packing materials for safety.
  • Partnered with store team to enforce loss prevention and safety awareness policies.

Cashier

Kroger
02.2018 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

GED -

GED Testing Service
11.2023

Skills

  • Material Safety Data Sheet
  • Loading and Unloading
  • Microsoft Excel
  • Pallet Jacks
  • Shipping and Receiving
  • Customer Order Fulfillment
  • Microsoft Word
  • Customer Needs Assessments
  • Order Picking and Processing
  • Complex Problem-Solving
  • Self-Motivated and Disciplined
  • Punctual and Dependable
  • Basic Mathematics
  • Customer Experience
  • Work Assignments
  • Attention to Detail
  • Team Goals
  • Performance Goals
  • Stocking and Replenishing
  • Serve Customers
  • Cash Register Operation
  • Customer Service
  • Organizational Skills
  • Conflict Resolution
  • Computer Literacy
  • Time Management
  • Problem Solving
  • Order Picking
  • Multitasking Abilities

References

References available upon request

Certification

  • [IT Technical Support Fundamentals], [Google]

Timeline

General Warehouse Worker

FedEx
12.2021 - 02.2022

General Warehouse Worker

UPS
09.2020 - 01.2021

Stocker Associate

Hornbaucher's
07.2020 - 09.2020

Cashier

Family Fare
08.2019 - 06.2020

CAP Team 2 Associate

Wal-Mart Supercenter
01.2019 - 07.2019

Cashier

Kroger
02.2018 - 06.2018

GED -

GED Testing Service

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Evan Lilley