Evan Lilley
Fargo,ND
Summary
A high energy, dedicated, fast learning, quick typing individual with years of professional customer service experience looking to break new ground now that he is disabled by becoming a primarily Work From Home employee! Empowered but physically disabled, I seek an hourly position in either a call center or some other remote position. With pay ranging between $13-$18 an hour with the flexibility for me to move out of state and take the job with me. Beyond that, I enjoy streaming part time on Twitch as an affiliate, have experience speaking before a crowd and entertaining them. Amassing a following of 120 on Twitch.
Qualified Advanced Technical Support Specialist with 2 years of helpdesk and customer service experience. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Streamer
Twitch
03.2023 - Current
- Streamed weekly 4 days a week for four hours live to an audience of 120+
Apple Technician
Transcom USA
10.2025 - 11.2025
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone.
Technical Support Specialist
Tech Mahindra
02.2024 - 09.2025
- Video proofing. Confirming of customers ids and credentials before allowing them into their target system over webex meeting and phone. Documenting and reporting said cases and reporting red flags.
Warehouse Worker
FedEx
01.2021 - 02.2021
- Loading trucks with packages ain a fast and accurate manner.
- Loaded and unloaded trucks with merchandise and materials according to delivery schedules
- Ensured accuracy of orders being loaded onto trucks by verifying items and quantities
- Maintained a clean and organized loading area to prevent damage to goods and ensure a safe working environment
Pizza Delivery Driver
Domino's
12.2020 - 02.2021
- Safely and efficiently delivered pizzas to customers in a timely manner
Warehouse Associate
UPS
09.2020 - 01.2021
- Loaded and unloaded trucks with efficiency and accuracy to ensure on-time delivery of shipments
- Stacked and organized products in trucks according to specified guidelines and safety protocols
Overnight Stocker
Hornbacher's
09.2020 - 10.2020
- Stocking shelves, unloading trucks overnight.
- Maintained organized and clean merchandise displays for optimal customer browsing experience
- Communicated effectively with team members to ensure efficient stocking and restocking of shelves
- Demonstrated commitment to accuracy by carefully checking inventory levels and ensuring correct labeling
- Followed all safety protocols and procedures to prevent accidents and ensure a secure work environment
Retail Cashier
Family Fare
09.2019 - 07.2020
- Processed customer transactions accurately and efficiently at the checkout counter using POS system.
- Provided excellent customer service by greeting and assisting customers with their purchases and inquiries.
- Handled cash, credit card, and mobile payment transactions with precision and attention to detail.
- Maintained a clean and organized checkout area, including restocking merchandise and keeping supplies well-stocked.
- Resolved customer complaints and issues in a professional and courteous manner, ensuring customer satisfaction and retention.
Retail Stock Clerk
Walmart
02.2019 - 07.2019
- Inspected incoming shipments for damages, verified quantities, and processed items for stocking
- Collaborated with team members to ensure efficient store operations and meet sales goals
- Followed safety procedures and maintained a clean and organized work environment to enhance the shopping experience for customers
- Assisted customers in locating products and providing information on promotions or sales
- Maintained accurate inventory levels by restocking shelves and organizing merchandise in accordance with company guidelines
Retail Cashier
Kroger
03.2019 - 06.2019
- Skilled in providing excellent customer service, processing transactions efficiently, and handling cash accurately in a fast-paced retail environment.
- Proven track record of upselling products and maintaining a clean and organized cash register area.
- Strong communication skills, able to effectively resolve customer complaints and inquiries to ensure a positive shopping experience.
- Proficient in operating point-of-sale systems, handling returns and exchanges, and balancing cash drawers at the end of each shift.
- Collaborative team player, able to work well with colleagues to meet sales targets and deliver exceptional service to every customer.
Food Cart Attendant
Meijer
06.2018 - 07.2018
- Indianapolis, Indiana, United States
Education
GED - GED
GED.com
Fargo, North Dakota11.2023
Skills
- Paperwork
- IT Operations
- Customer Service
- Technical Support
- Video Proofing
- Remote desktop services and support
- Application support
- Issue research
- Telephone call control
- Remote technical assistance
- User training
- Technical instruction
- Technical troubleshooting
- Application installations
- Troubleshooting and diagnosing
Certification
- Google IT Fundamentals November 2023
- Google/Coursera
- Coursera.org/share/cb4c11f2320160767c08c...
- First part of the Google IT Support certificate. I have intentions to continue.
Languages
English
Timeline
Apple Technician
Transcom USA
10.2025 - 11.2025
Technical Support Specialist
Tech Mahindra
02.2024 - 09.2025
Streamer
Twitch
03.2023 - Current
Warehouse Worker
FedEx
01.2021 - 02.2021
Pizza Delivery Driver
Domino's
12.2020 - 02.2021
Warehouse Associate
UPS
09.2020 - 01.2021
Overnight Stocker
Hornbacher's
09.2020 - 10.2020
Retail Cashier
Family Fare
09.2019 - 07.2020
Retail Cashier
Kroger
03.2019 - 06.2019
Retail Stock Clerk
Walmart
02.2019 - 07.2019
Food Cart Attendant
Meijer
06.2018 - 07.2018
GED - GED
GED.com