Summary
Overview
Work History
Education
Skills
References
Timeline
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Evan Littleton

Westland

Summary

Results driven operations professional with a proven record of managing projects from concept to completion. Skilled in building and managing cross-functional teams to meet quality and performance standards. Exercises stellar communication, analytical and problem solving skills to drive results. Able to apply my experience, education and creative skills to the benefit of the company or organization. Ability to work effectively and multi-task in fast paced environment.

Overview

7
7
years of professional experience

Work History

Operations Manager

Amazon Fulfillment Center
06.2021 - Current
  • Responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound)
  • Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center
  • Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan
  • Sets / clarifies requirements and expectations for Process Assistants
  • Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions
  • Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
  • Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network
  • Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops
  • Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives
  • Able to address operational and personnel issues affecting functional area.

Lead Customer Service Support Specialist

Smart Contact Communication Center
09.2018 - 05.2021
  • Engaged the dealerships online providing them with lead generation and concierge services to customers in sales, finance and service and general knowledge questions
  • Handled customer inquiries and complaints
  • Provided accurate and the most updated information about the products and services
  • Proven capacity to troubleshoot and resolve product issues and concerns quickly
  • Maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty
  • Addressed customer service inquiries in a timely and accurate fashion
  • Document and update customer records based on interactions
  • Developed and maintain knowledge base of the evolving products and services.

Chat Support Specialist

Gubagoo
08.2017 - 09.2018
  • Receive and Promptly Respond to Customer Queries
  • Develop Customer Service Solutions
  • Engaged the dealerships online providing them with lead generation and concierge services to customers in sales, finance, service and general knowledge questions
  • Developed and maintain knowledge base of the evolving products and services
  • Developed and maintained a good rapport with the dealerships and clients
  • Maintains a positive and professional demeanor with customers during live calls and on online chats
  • Maintained a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Bank Teller I

Wells Fargo Bank
03.2017 - 08.2017
  • Processed standard teller transactions and handled financial transaction for customers at high-volume branch in downtown business district
  • Processed 25+ customer transactions per hour with extreme attention to detail
  • Managed deposits, withdrawals, transfers and check cashing for bank customers
  • Verified customer identification, signature and balance information
  • Processed loan payments and open/close bank customer accounts
  • Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure at the bank
  • Maintained a positive and friendly attitude while helping out customers, both at the counter as well as the drive-up window
  • Addressed customer banking inquiries in a timely and accurate fashion
  • Accurately and efficiently processed and recorded daily transaction for bank customers
  • Educated customers on online service offerings and mobile apps
  • Helped customers and account holders access technology to enhance banking convenience via multiple self-service channels
  • Adhered to strict safe deposit box operations and guidelines
  • Reviewed and memorized the safety protocols of the bank in the event of a robbery or other disasters
  • Connected customers with investment bankers when requested
  • Maintained an extensive knowledge of the various accounts that the bank provided and educated customers on which accounts were the best fit.

Education

Bachelor Degree in Political Science -

Bethune Cookman University
Daytona Beach, FL
11.2020

High School Diploma -

Plymouth Preparatory High School
Detroit, MI
06.2014

Skills

  • Proficient with Microsoft Word, Excel, PowerPoint, Data Entry

References

Excellent References Available Upon Request

Timeline

Operations Manager

Amazon Fulfillment Center
06.2021 - Current

Lead Customer Service Support Specialist

Smart Contact Communication Center
09.2018 - 05.2021

Chat Support Specialist

Gubagoo
08.2017 - 09.2018

Bank Teller I

Wells Fargo Bank
03.2017 - 08.2017

Bachelor Degree in Political Science -

Bethune Cookman University

High School Diploma -

Plymouth Preparatory High School

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Evan Littleton