Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Evan Marsocci

Pinellas Park,FL

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Overview

7
7
years of professional experience

Work History

Supervisor/Server Shift Leader

Tavern in the Square
05.2022 - 09.2023
  • Monitored server performance and provided feedback to enhance server delivery.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.

Supervisor/Server Shift Leader

Red Stripe
02.2020 - 08.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.

Supervisor/Server Shift Leader

Waterfront Grille
01.2017 - 07.2020
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Planned and executed promotions and special events in close collaboration with management.
  • Set and oversaw weekly and special event menu plans.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Trained servers on order management, food service quality and how to build rapport with guests.

Education

Associates in Hospitality -

CCRI
Newport, RI
06.2015

GED -

Ponaganset High School
N. Scituate, RI
06.2013

Skills

  • Process Improvement
  • Data Analytics
  • Schedule Development
  • Operations Management
  • Staff Management
  • Inventory Oversight
  • Customer Service
  • Staff Discipline
  • Processes and Procedures
  • Complex Problem-Solving
  • Goal-Oriented
  • Expectation Setting

References

James Corey, Manager, Tavern in the Square, (401)-374-4953 

Aimee Deliah, Manager, Tavern in the Square, (508)-579-6936

Timeline

Supervisor/Server Shift Leader

Tavern in the Square
05.2022 - 09.2023

Supervisor/Server Shift Leader

Red Stripe
02.2020 - 08.2023

Supervisor/Server Shift Leader

Waterfront Grille
01.2017 - 07.2020

Associates in Hospitality -

CCRI

GED -

Ponaganset High School

Similar Profiles

CREATE PROFILE
Evan Marsocci