Summary
Overview
Work History
Education
Skills
Timeline
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Evan McMorran

Charlotte,NC

Summary

Dedicated and detail-oriented Customer Service and Support professional with a strong background in the hospitality industry. Proven ability to thrive in high-pressure environments, meet deadlines, and excel in both independent and team settings. Private party Bartender with experience in large-scale casual dining establishment. Friendly, open and committed to building customer base by providing positive service experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Coustmer Service

U.S. National Whitewater Center
03.2023 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained tidy and organized store environment to comply with cleanliness standards.

Bartender/Barback

Slingshot
10.2022 - Current
  • Provide exceptional bartending and customer service at a high-energy establishment
  • Efficiently manage bar operations, ensuring smooth service during peak hours
  • Greeted customers and provided friendly, knowledgeable service.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Delivery Driver

Heist Brewery
02.2021 - 11.2022
  • Executed sales and delivered craft beer to customers, upholding Heist Brewery's standards
  • Assisted in packaging, canning, and labeling beer as part of weekly production processes.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.

Head Bartender

Tin Roof
02.2017 - 03.2020
  • Led the bar team, overseeing daily operations, drink preparation, and customer service
  • Maintained bar inventory, stocked supplies, and ensured the facility's smooth operation
  • Provided training and guidance to new employees, contributing to their professional development.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.

Bartender/Lead

Dave and Busters
01.2017 - 01.2019
  • Managed high-intensity dinner rushes by efficiently handling bartending duties
  • Maintained cleanliness and organization of bar area, including glassware and supplies
  • Assisted in training new team members and played key role in private event coordination.

Parking Attendant

Ameripark
04.2016 - 01.2018
  • Created positive impressions with customers during their valet parking experiences
  • Delivered excellent customer service and ensured a smooth and efficient parking process.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Accomplished multiple tasks within established timeframes.

Education

Any Relevant Certifications, if applicable -

Associate Degree -

Central Piedmont Community College
Charlotte, NC

Bussiness

University of North Carolina At Charlotte
Charlotte, NC

Skills

  • Bartending and Mixology
  • Event Management
  • Customer Service Excellence
  • Team Leadership
  • Inventory Management
  • Sales and Delivery
  • Training and Development
  • Customer Relations
  • Safe Serving Knowledge
  • Suggestive Selling

Timeline

Coustmer Service

U.S. National Whitewater Center
03.2023 - Current

Bartender/Barback

Slingshot
10.2022 - Current

Delivery Driver

Heist Brewery
02.2021 - 11.2022

Head Bartender

Tin Roof
02.2017 - 03.2020

Bartender/Lead

Dave and Busters
01.2017 - 01.2019

Parking Attendant

Ameripark
04.2016 - 01.2018

Any Relevant Certifications, if applicable -

Associate Degree -

Central Piedmont Community College

Bussiness

University of North Carolina At Charlotte

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