Evan Mitchell
Sisters,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Head Golf Professional
Rock Creek Cattle Company
Deer Lodge, MT
05.2018 - Current
- Manage all golf operations and staff, including Golf Shop, golf carts, bag storage, practice facilities, caddie operations, teaching programs, tournaments, golf operation employees, budgeting, and payroll
- Oversee the training, scheduling, instruction, development, and evaluation of all Golf Shop, cart barn, bag room, and driving range employees
- Provide quarterly performance evaluations and conduct weekly staff meetings to ensure all employees thoroughly understand their role in daily activities and club events
- Manage the merchandise concession, providing the membership with high-quality merchandise and professional advice that builds long-term business relationships
- Direct all retail activities for the golf shop including budgeting, sales forecasting, purchasing, and inventory management
- Lead golf operation employees in the management and execution of all member tournaments and corporate outings each season
- Work closely with the Club Manager, Course Superintendent, and Director of Golf to plan, budget, and coordinate events that result in enthusiastic participation from our membership
- Provide club members with a variety of instructional opportunities for all ages and abilities
- PGA Professionals evaluate and instruct the members who utilize our Flight Scope Launch Monitor and video analysis.
- Developed and managed successful golf tournaments, ensuring a positive atmosphere for participants.
- Managed relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
- Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience.
- Led instructional clinics for various skill levels, helping participants refine their technique and improve overall performance on course play.
Assistant Golf Professional
The Vintage Club
Indian Wells, CA
11.2015 - 05.2024
- Led and run a world-class outside operations team (Redshirts)
- Handle all aspects of valet, golf practice facilities, bag room, and run transportation program to and from all Coachella Valley airports as well as LAX and Ontario Airports
- The Vintage Club is known for having the best customer service in the country and I upheld that tradition and led a team of PGA Golf Professionals who are willing to work outside service at a world-class facility.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Oversaw training of services staff and other day-to-day activities on driving range.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Conducted private lessons focusing on individual player development and improvement.
Assistant PGA Golf Professional
Rock Creek Cattle Company
Deer Lodge, MT
05.2015 - 10.2017
- Worked in the Golf House and Outside Services
- Handle all aspects of the operation including greeting and checking in members and guests, caddying for groups, providing transportation to and from airports as well as all around the Ranch
- Inventoried merchandise coming in and displayed products throughout the shop
- Providing first-class customer service from when the member or guest arrives on the property to when they leave the property.
- Improved student golf skills by providing personalized instruction and coaching on swing techniques, course management, and mental preparation.
- Analyzed player performance using cutting-edge technology such as TrackMan launch monitors to provide targeted feedback for improvement.
- Provided exceptional customer service to club members, addressing concerns promptly and maintaining strong professional relationships.
- Managed pro shop operations efficiently, ensuring excellent customer service and appropriate inventory levels at all times.
Assistant PGA Golf Professional
Wannamoisett Country Club
East Providence, RI
03.2013 - 11.2014
- Worked in Golf Shop
- We had no tee times at Wannamoisett so I coordinated the tee box in an orderly fashion
- Inventoried merchandise coming in and displayed products throughout the shop
- Helped the Head Professional teach junior clinics and camps, and taught and ran some lady's clinics by myself.
- Provided exceptional customer service to club members, addressing concerns promptly and maintaining strong professional relationships.
- Managed pro shop operations efficiently, ensuring excellent customer service and appropriate inventory levels at all times.
Golf Bag Services
Trump National Doral
Miami, FL
12.2013 - 05.2014
- Outside Operations employee
- Valet
- Golf car fleet management
- Bag room
- Practice range.
- Enhanced golfer satisfaction by consistently providing timely and efficient services.
- Exemplified strong work ethic through punctual attendance, proper uniform presentation, and consistent adherence to workplace policies.
- Optimized customer service through professional communication and addressing golfer needs effectively.
- Facilitated smooth transitions for golfers between holes by efficiently organizing bags on carts or pull carts.
- Reduced cart maintenance issues by performing regular inspections and reporting problems promptly.
PGA Intern
Liberty National Golf Club
Jersey City, NJ
05.2012 - 02.2013
- Outside Operations employee
- Valet
- Golf car fleet management
- Bag room
- Practice range.
- Assisted head PGA professionals in identifying areas of improvement for individual players by analyzing skill levels using video technology.
- Implemented inventory control measures for pro shop merchandise, optimizing profitability while minimizing loss.
- Assisted in coordinating successful tournaments and events, ensuring all participants enjoyed a memorable experience.
- Contributed to the development of marketing strategies, promoting club events and membership opportunities effectively.
Statistician
University of Idaho Media Relations
Moscow, ID
08.2009 - 05.2012
- Recorded statistics for all athletic events (football, basketball, volleyball, soccer, track, swimming, golf)
- Performed miscellaneous office work
- Used Microsoft Word, Excel, and PowerPoint.
PGA Intern
Trump National Golf Club
Sterling, VA
05.2011 - 08.2011
- Outside Operations employee
- Golf car fleet management
- Bag room
- Practice range
- Taught junior camps
- Ran large corporate tournaments.
- Assisted in coordinating successful tournaments and events, ensuring all participants enjoyed a memorable experience.
- Provided exceptional customer service to members and guests, fostering a welcoming atmosphere at the club.
- Managed scheduling of tee times for members and guests, ensuring smooth flow of play throughout each day''s rounds.
- Developed strong rapport with members and maintained open lines of communication, leading to enhanced member retention rates.
PGA Intern
Broken Top Club
Bend, OR
05.2009 - 08.2010
- Worked in Pro Shop
- Displayed and sold merchandise
- Used ForeTees tee sheet check in program
- Ran tournaments from start to finish
- Taught and led junior camps
- Worked Outside Services
- Cleaned carts
- Cleaned clubs
- Managed the range.
Caddie
Tetherow Golf Course
Bend, OR
07.2008 - 08.2008
- Caddied
- Helped me learn how to deal with all types of people and be able to handle any situation.
- Assisted players in improving game play.
- Cleaned and maintained balls, clubs, and course amenities.
- Maintained smooth pace of play for golfers on course.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Promoted a positive golfing experience with attentive customer service and genuine enthusiasm for the sport.
- Assisted golfers in improving their game through detailed knowledge of the course layout and conditions.
Caddie
Bandon Dunes Golf Resort
Bandon, OR
05.2007 - 08.2007
- Caddied
- Taught me how to perform customer service and know what people's needs and wants are.
- Maintained a smooth pace of play for golfers on the course.
- Cleaned and maintained balls, clubs, and course amenities.
- Assisted players in improving gameplay.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Determined distances to pins and advised players on proper clubs and methods.
- Assisted golfers with selecting clubs, choosing strategies, and lining up shots.
- Promoted a positive golfing experience with attentive customer service and genuine enthusiasm for the sport.
Education
B.S. Business Marketing, PGA Golf Management -
University of Idaho
Moscow, ID05.2012
High School Diploma -
Sisters High School
Sisters, Oregon01.2008
Skills
- Golf instruction expertise
- Golf cart management
- Junior golf development
- Team player attitude
- Team Building and Leadership
- Staff Training and Development
- Networking and relationship building
- Conflict resolution techniques
- Budgeting and financial planning
- Player Development Programs
References
Travis Olson, PGA
Director of Golf, Rock Creek Cattle Company
(218) 639-0840, travis@rockcreekcattlecompany.com
David Woods, PGA
Director of Golf, The Vintage Club
(760) 636-8369, dwoods@thevintageclub.com
Extracurricular Activities
Achieved Eagle Scout ranking, 2004
Timeline
Head Golf Professional
Rock Creek Cattle Company
05.2018 - Current
Assistant Golf Professional
The Vintage Club
11.2015 - 05.2024
Assistant PGA Golf Professional
Rock Creek Cattle Company
05.2015 - 10.2017
Golf Bag Services
Trump National Doral
12.2013 - 05.2014
Assistant PGA Golf Professional
Wannamoisett Country Club
03.2013 - 11.2014
PGA Intern
Liberty National Golf Club
05.2012 - 02.2013
PGA Intern
Trump National Golf Club
05.2011 - 08.2011
Statistician
University of Idaho Media Relations
08.2009 - 05.2012
PGA Intern
Broken Top Club
05.2009 - 08.2010
Caddie
Tetherow Golf Course
07.2008 - 08.2008
Caddie
Bandon Dunes Golf Resort
05.2007 - 08.2007
B.S. Business Marketing, PGA Golf Management -
University of Idaho
High School Diploma -
Sisters High School