Evan Nilsson

Riversend Rafting

Bakersfield , CA

05.2019 - Current

Built personal relationships with guests to promote positive experiences.
Guided groups of up to 8 people on tours.
Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Worked flexible hours across night, weekend and holiday shifts.
Proved successful working within tight deadlines and fast-paced atmosphere.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Worked with customers to understand needs and provide excellent service.
Resolved problems, improved operations and provided exceptional service.
Developed and maintained courteous and effective working relationships.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Provided information on various sites throughout bakersfield area, relaying little-known stories to provide interest.