KIA CURRIE
Austin
Summary
Able to quickly learn and master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Palm Valley Apartments
06.2023 - Current
- Tenant Interaction: Provide excellent customer service to prospective tenants by responding to inquiries, scheduling property tours, and addressing their concerns or questions regarding rental units
- Lease Administration: Explain lease terms and conditions to potential tenants, assisting them in understanding the rental contract and ensuring all necessary documentation is completed accurately
- Marketing and Advertising: Assist in developing and implementing marketing strategies to attract potential tenants, including online listings, signage, and promotional materials
- Administrative Tasks: Maintain accurate records of leasing activities, including tenant information, lease agreements, and rental payments
- Tenant Relations: Address tenant concerns, requests, and complaints promptly, ensuring a high level of tenant satisfaction
- Collaboration: Work closely with property managers, maintenance staff, and other team members to ensure smooth operations and tenant satisfaction
- Compliance and Legal Knowledge: Stay updated on landlord-tenant laws and regulations to ensure all leasing activities adhere to legal requirements
- Sales and Negotiation: Effectively negotiate lease terms, rental prices, and concessions with potential tenants to secure lease agreements.
Life Insurance Sales Agent
American Income Life
10.2019 - 12.2020
- Upsold products to policyholders and potential new clients
- Analyzed customer needs and provided best options, upselling products and services
- Skillfully and persuasively explained coverage options to potential policyholders, answering any questions or concerns
- Cultivated lasting professional relationships, which created continuous client referral streams within community.
Barista
Easy Tiger
09.2017 - 10.2019
- Address and resolve customer concerns appropriately while maintaining brand loyalty
- Work independently during peak time shifts with increase in sales with high accuracy and consistently strong customer satisfaction
- Listen to customer desires and needs to recommend optimal products
- Restock counter and customer areas to maintain adequate items levels for expected needs
- Memorize official and off-menu preparations to serve all customer beverage desires
- Describe menu items to customers and suggested products based on stated preferences
- Provide customers with product details such as coffee blends and preparation descriptions
- Cleaned equipment, disposed of waste, closed registers, and carried out other closing duties
- Monitor cafe for seating availability, safety, and well-being of guests
- Maintain clean and organized workspace, enabling coworkers to locate resources and product
- Maintain highest standards of conduct and service to support company reputation
- Manage morning rushes, of over 60 customers daily with efficient, levelheaded customer service
- Greet guests with pleasant smile and superior customer service
- Resolve customer disputes with tact and professionalism
- Ordered, received, and stocked supplies and retail products
- Approach customers with consultative mentality to uncover and meet specific requirements
- Expanded network by attending industry events, identifying, and pursuing leads and establishing rapport with new clients
- Create positive and rewarding client experiences through warm and friendly customer interactions
- Protect company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Go Specialist/Catering Server
Lupe Tortilla Mexican Restaurant
05.2016 - 06.2017
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Kept customer and food preparation areas clean and well-organized for maximum efficiency
- Took customers' orders by recording requested menu items, substitutions, and add-ons
- Resolved customer concerns and relayed relevant information to supervisor
- Taken in person catering orders for thousands of dollars and up-sold featured specials and new menu items.
Education
General Lines Life And Health License -
09.2019
GED -
Austin Community College
Austin, TX01.2016
Skills
- Sales Techniques
- Cashier
- Responding to customer situations with sensitivity
- Using logic to solve problems
- Development in any professional field
- Strong team member
- Effective sales techniques
- Courteous and professional demeanor
- Organizing and prioritizing
- Guest and client satisfaction
- Meet deadlines
- Excellent customer service
- Strong communication skills
- Detail oriented
- Active listener
- Calm under pressure
- Closing, Leadership, Peak, Sales, Rapport, Supervisor
- Policy adjustment knowledge
- Client retention
- Client account management
Timeline
Leasing Consultant
Palm Valley Apartments
06.2023 - Current
Life Insurance Sales Agent
American Income Life
10.2019 - 12.2020
Barista
Easy Tiger
09.2017 - 10.2019
Go Specialist/Catering Server
Lupe Tortilla Mexican Restaurant
05.2016 - 06.2017
General Lines Life And Health License -
GED -
Austin Community College
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