EVAN O’CONNELL
Work History
Management Trainee
7 Months• Ranked #1 in branch ancillary sales every month of tenure and achieved the #1 regional ranking for non-insurance upgrades in April 2026.
• Ranked among top 6 management trainees in region for key sales metrics, achieving top-15 protection-product sales performance in 3 of 4 months and a #13 overall trainee ranking during first month.
• Ranked #1 in branch ancillary sales every month of tenure.
• Consistently ranked among the top 25% of management trainees in the region for key sales metrics, including earning 'top performer' recognition in back to back months (May and June 2026)
• Drove ancillary revenue growth at a high-volume branch serving ~80 customers daily (50 check-ins, 30 check-outs) by converting routine service interactions into product upgrades and add-on sales.
• Contributed to the region's #1 ESQi customer satisfaction ranking (May 2026) and a top-5 regional operating profit ranking in Q3 2026.
Client Relations & Operations Assistant
5 Years 7 Months• Built and maintained long-term client relationships that drove repeat business, contributing to sustained revenue growth and an 800% increase in fleet size.
• Built loyal customer base through high-touch service and responsive communication, resulting in repeat rentals and referral-driven business growth.
• Coordinated end-to-end rental operations across a growing fleet, improving vehicle utilization and ensuring a seamless customer experience from booking through delivery and return.
• Managed customer acquisition, scheduling, delivery logistics, and client communications for premium vehicle rental business, facilitating fleet expansion from 1 to 9 vehicles over 5+ years.