Evan Owens
West Roxbury,MA
Summary
Detail-oriented and proactive IT professional with a strong foundation in information technology and cybersecurity. Recently completed a Bachelor of Science in Information Technology with a concentration in Cybersecurity at Southern New Hampshire University. Certified in CompTIA A+, CompTIA Network+, and working on CompTIA Security+, with hands-on experience supporting users, troubleshooting hardware/software, and assisting with network operations. Brings over 3 years of transferable skills in administration, customer service, and systems support. Eager to contribute technical expertise, problem-solving abilities, and communication skills to an entry-level IT support or networking role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Building Administrator
Horizon House Publishing
01.2022 - Current
- Supported IT staff by troubleshooting user issues, assisting with network setup, and providing basic technical support to employees
- Managed building operations for 60+ employees, including security, facilities, and vendor relationships
- Maintained accurate records of budgets and expenses, including invoice processing and vendor payments
- Coordinated safety systems (HVAC, fire safety) ensuring compliance and operational efficiency
- Delivered on-call emergency support for tenants and office staff
Education
Bachelor of Science - Information Technology, Cybersecurity Concentration
Southern New Hampshire University
Manchester, NH09-2025
Skills
- Hardware and software support
- Installation and configuration
- Troubleshooting and diagnostics
- Desktop and laptop support
- Peripheral management
- Operating systems: Windows, MacOS, Linux
- Networking fundamentals: IP addressing, DNS, DHCP
- Routing and switching basics
- Security practices: password policies, malware prevention
- Access control measures
- Customer service excellence
- Professional communication skills
- Help desk ticketing systems
- Incident logging and tracking
- IT documentation maintenance
Certification
- CompTIA Network+
- CompTIA A+
Projects
Cloud Database Solutions Project
- Designed and implemented a cloud-based database system in AWS for a simulated EdTech company, supporting teachers with classroom and student management.
- Deployed and configured an EC2 instance with Apache, PHP, MySQL, and WordPress to build a functional front-end interface.
- Built and managed MySQL database tables using DataGrip, including inserting, updating, selecting, and deleting records.
- Integrated the database with a WordPress front-end to demonstrate real-time data interaction through custom forms and views.
Virtualized Network Design Project
- Designed and deployed a virtualized network environment using VMware to simulate a small business infrastructure.
- Created a detailed network topology map including routers, switches, servers, and client machines.
- Configured IP addressing, DHCP, and DNS to ensure proper communication between virtual devices.
- Implemented basic firewall rules and VLAN segmentation to improve security and traffic management.
- Documented the network map and configuration steps for troubleshooting and future scalability.
Timeline
Office Building Administrator
Horizon House Publishing
01.2022 - Current
Bachelor of Science - Information Technology, Cybersecurity Concentration
Southern New Hampshire University
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