Industrious and enthusiastic management professional offering 20+ years of B2B sales and marketing experience. Proven to consistently meet productivity, business, and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. I use a diplomatic approach to resolving internal and external customer issues to create maximum satisfaction.
Inside Account Manager for Nissan/Infiniti Maintenance Advantage Program
Prepare and implement strategic growth plans for territory based on company goals and expectations
Promote sales of Tires and Maintenance Parts to achieve revenue targets, bringing in over 100% to goal over the last 18 months
I use all resources available to me that the company has to offer to insure my targets are met
Implement Nissan/Infiniti systems and procedures to increase sales
Perform analysis of competition to determine strengths and weaknesses as compared to my dealers current product screens, Made adjustments when necessary
Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth
Worked from home office 90% of the time managing 100+ accounts
Established relationships with key decision-makers within customer's
organization to promote growth and retention.
Developed and implemented favorable pricing structures balancing firm
objectives against customer targets.
Generated new business with marketing initiatives and strategic plans.
Consistently exceeded quotas through penetration of new accounts.
Dealer Development-Car Dealer Channel, I currently Manage all three major tire programs, Ford, General Motors, and FCA
Built training programs for internal employees coached and trained sales staff to 150% over goal
Developed training programs for car dealerships service advisers and F&I departments
I manage the division's website for our rewards program and tracking software for our customer's rewards progress
Preformed on-site training for dealership service advisers, service managers and parts managers on their respective programs
Tracked program sales and productivity of a 7 member sales team. Built online tracking program to monitor sales
Built rewards program designed to attract new customers and boost existing sales from current customers
PROFIT FOR CHANNEL HAS INCREASED 145% YOY
Managed the Tire Works Program for assigned FCA dealers in the assigned
region
Supported marketing request and website upgrades
Focused on service drive training, process management, website utilization, inventory control, and growth initiatives
Troubleshoot billing and inventory issues
Created a hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties
Interacted with vendors, distributor managers and other stakeholders to maintain on-time deliveries
Reviewed each FCA dealers location's buying trends to ascertain correct assortment of tires for maximum sales and profits
Increased dealer productivity (sell out), which increased TCI purchases, drive EBIT at Distribution Center (DC), and enhanced the relationship between TCI customers and the Distribution Center
Capture needs of the local dealer; educate dealers on how to sell premium brand tires (Michelin, BF Goodrich, and Uniroyal) to the consumer
Trained dealers on warranty process and OE Fitments
TCi Distribution Center to develop new business; ensure proper local customer set-up includes customer profile (Credit Dept., Supply Chain, and other internal departments)
Developed and maintained a thorough knowledge of products and services to provide accurate information to customers
Attended sales training and continually built product knowledge
1- Winning with Relationship Selling
2- Strictly Business: The Dale Carnegie Immersion course
3- High Impact Presentations
4- Develop Your Leadership Potential: Stop Doing, Start Leading