Summary
Overview
Work History
Education
Skills
Skill Sets
Accomplishments
Additional Education
Timeline

Evan Peters

Commerce,MI

Summary

Experienced Program Manager skilled in managing functional operations and projects related to supply chain and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Program Manager

Amazon Carrier Services
10.2021 - 01.2024
  • Oversaw the Middle Mile Trailer Toll Clawback initiative connecting Amazon trailers to the carrier pulling the load of the time of the violation, creating over 8 Million in clawbacks
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.

Payment Dispute Specialist

Amazon Transportation Services
10.2020 - 10.2021
  • Solely responsible for overseeing Payables manual upload week over week that pays out all accesorial charges for all 3 types of carrier Programs averaging 1.2 million per week. Both in United States and Canada
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project automation goals on time and within budget.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Program Manager

Amazon Exchange Freight Network
10.2019 - 10.2020
  • Assisted with launching Amazon's Brokerage Division, a start-up operation located in Chicago IL
  • Posted 1st year savings of $36M and ARR of $94M.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Facilitated workshops and conducted one-on-one training to educate Carriers on new tech.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.

Account Manager

RPM Freight Systems
05.2017 - 10.2019
  • Maintained consistent client communications as main point of contact for CarMax, which included quoting shipments, addressing inquiries, and resolving arising issues as needed.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

3PL Delivery Assurance

Active Aero Group
08.2016 - 05.2017
  • Arranged freight shipments via truck and aircraft for General Motors, Tesla, and John Deere, coordinating average of 25 shipments daily through APT system.
  • Coordinated closely with sales representatives to ensure on-time deliveries during high volume periods or special promotions events that required additional logistical support.
  • Streamlined communication channels between internal departments and external partners, fostering seamless collaboration towards common goals within tight deadlines.

Education

Bachelor of Science - Supply Chain Management

Eastern Michigan University, Ypsilanti, MI
2016

Minor: Communications

Key Courses: Operations Management • Informational Systems of Business • Principles of Managerial Accounting
International Supply Chain • Business Communication • Principles of Financial Accounting • Business Statistics

Skills

  • Problem-Solving
  • Project Management
  • Detail Oriented
  • Strategic Planning
  • Process Improvement
  • Team Leadership
  • Training and Development
  • Data Collection & Research
  • Stakeholder Communications

Skill Sets

  • Logistics Coordination
  • Shipping & Receiving
  • Inventory Management
  • Vehicle Transportation
  • Operations Management
  • Carrier Communications
  • Customer Service
  • Problem Solving
  • Client Relationships

Accomplishments

  • Coordinated an average of 300 shipments each week for the transportation of up to 1,200 vehicles on behalf of the company's largest client, CarMax.
  • Accomplished significant account development from $200K to $600K in revenue monthly due to performance excellence, including remaining on-call to meet client needs at all times.
  • Strategized a more user-friendly approach to using the Blue-Sky Logistics system that increased visibility of hub-to-hub moves while also simplifying the execution of first and final miles.
  • Facilitated transports with greater efficiency and at a lower cost due to innovative problem solving.
  • Created new processes and policies within the trailer toll clawback with an annual saving of over $500,000

Additional Education

Associate of Science (AS), Business Administration, Schoolcraft College

Timeline

Program Manager - Amazon Carrier Services
10.2021 - 01.2024
Payment Dispute Specialist - Amazon Transportation Services
10.2020 - 10.2021
Program Manager - Amazon Exchange Freight Network
10.2019 - 10.2020
Account Manager - RPM Freight Systems
05.2017 - 10.2019
3PL Delivery Assurance - Active Aero Group
08.2016 - 05.2017
Eastern Michigan University - Bachelor of Science, Supply Chain Management

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Evan Peters