Evan Qualls
Bargersville,IN
Summary
Astute Help Desk Analyst with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
10
10
years of professional experience
Work History
IT Help Desk Analyst
Bell Techlogix
12.2018 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services. Used ticketing systems to manage and process support actions and requests.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Provided customer support and technical support to 50 customers daily.
Retail Sales Team Member
Menards
08.2014 - 08.2018
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Business Administration
University of Indianapolis
Indianapolis, IN05-2016
Associate of Applied Science - Information Technology Support
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Security awareness
- Software installation
- Network troubleshooting
- Remote support
- Application installations
- Technical issues analysis
Timeline
IT Help Desk Analyst
Bell Techlogix
12.2018 - Current
Retail Sales Team Member
Menards
08.2014 - 08.2018
Bachelor of Science - Business Administration
University of Indianapolis
Associate of Applied Science - Information Technology Support
Ivy Tech Community College of Indiana
Similar Profiles
Santosh ChakravarthulaSantosh Chakravarthula
Business Analyst at Bell TechlogixBusiness Analyst at Bell Techlogix
Nathan YarlingNathan Yarling
Service Desk Analyst at Bell TechlogixService Desk Analyst at Bell Techlogix
Crystal MickelsonCrystal Mickelson
Senior Service Delivery Manager at Bell TechlogixSenior Service Delivery Manager at Bell Techlogix