Evan Quenzer
Saint Paul,MN
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
Work History
Property Manager
Splitrock Parking LLC
04.2024 - Current
- Welcoming guests and opening their doors
- Safely parking guest vehicles in designated areas
- Recording where each vehicle is parked
- Placing guests' keys in a secure location
- Returning vehicles to guests when they are ready to leave
- Providing excellent customer service to guests during the day and at special events
- Overseeing the parking lot and keeping track of valet tickets
- Oversee staff and organize training for property
- Assists with payroll
- Assists with forecasting and budgeting for the year
Restaurant Manager
Chick-fil-A
07.2023 - 04.2024
- Lead the charge to serve each and every guest with excellence
- Develop a highly efficient and productive team that enjoys working together in an encouraging environment
- Make sure standards are upheld the Chick-fil-A way
- Cast vision and provide direction to the team
- Complete internal audits and utilize the information to improve operations
- Make sure the restaurant is clean and organized at all times
- Oversee facility maintenance
- Grow the business through high guest satisfaction and executing promotional efforts
General Manager
Candlewood Suites
Eagan, MN
07.2022 - 07.2023
- Daily operations
- Hire and train staff
- Billing
- Handle guest issues
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Developed and maintained relationships with customers and suppliers through account development
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
General Manager
Extended Stay America
Mesa, AZ
05.2021 - 06.2022
- Daily operations
- Hire and train staff
- Billing
- Handle guest issues
- Ordering for site
- Cash Handling/Deposits
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Implemented operational strategies and effectively built customer and employee loyalty
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Developed effective business plans to align strategic decisions with long-term objectives
General Manager
Extended Stay America
Woodbury, MN
09.2019 - 05.2021
- Daily operations
- Hire and train staff
- Billing
- Handle guest issues
- Ordering for site
- Cash Handling/Deposits
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
- Implemented operational strategies and effectively built customer and employee loyalty
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Reduced corporate risk by managing shrink processes and controlling inventory levels
- Developed and maintained relationships with customers and suppliers through account development
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Assistant Manager
Extended Stay America
Bloomington, MN
07.2019 - 09.2019
- Oversee the front desk
- Oversee operations
- Support in training staff
- Help/Assist guest
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Set and enforce policies focused on increasing team productivity and strengthening operational efficiency
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
Server
Twin Cities Grill
Bloomington, MN
12.2017 - 07.2019
- Oversee a section
- Serve customers with haste and positive attitude
- Serve wine and alcohol
- Clean up tables
- Checkout while properly counting tips and what to claim
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
Lead Host
Granite City Food & Brewery
Eagan, MN
10.2016 - 12.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supervised server balance and monitored table turnover to accurately seat customers
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction
Education
High School Diploma -
Burnsville High School
Burnsville06-2013
Skills
- Debt control
- Exceptional oral and written communication skills
- Property accountability
- Business administration
- Parking operations
- Financial budgeting and reporting
- Database management
- Staff management
References
References available upon request.
Timeline
Property Manager
Splitrock Parking LLC
04.2024 - Current
Restaurant Manager
Chick-fil-A
07.2023 - 04.2024
General Manager
Candlewood Suites
07.2022 - 07.2023
General Manager
Extended Stay America
05.2021 - 06.2022
General Manager
Extended Stay America
09.2019 - 05.2021
Assistant Manager
Extended Stay America
07.2019 - 09.2019
Server
Twin Cities Grill
12.2017 - 07.2019
Lead Host
Granite City Food & Brewery
10.2016 - 12.2018
High School Diploma -
Burnsville High School
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