Evan Rapp
Gurnee,IL
Overview
3
3
years of professional experience
Work History
Ticket Sales Intern
Chicago Sky
08.2024 - Current
- Troubleshooting and Resolving Ticket Problems: Helping customers who may be experiencing issues with their tickets, such as problems accessing their digital tickets, incorrect seating, or other ticket-related concerns.
- Distributing Hot Leads to Sales Reps: Identifying hot leads and assign them to sales representatives who can follow up and close the sale.
- Processing New Sales: Ensuring that once a sale is made, it is recorded properly in the system, the customer is billed correctly, and the tickets or products are delivered to them.
- Utilizing CRM Software: Utilizing CRM software such as Score and Archtics/Ticketmaster Sales, to manage and update customer accounts, reserve and forward seats, and document customer interactions. Ensured precise record-keeping and efficient seat management to support sales efforts and enhance the overall customer experience.
Operations and Sales Management Trainee
Penske Truck Rental
09.2022 - 04.2023
- Customer service: Managed hundreds of calls weekly, providing assistance with bookings and resolving customer issues efficiently
- Sales: Negotiated pricing with customers, highlighting the advantages of renting Penske trucks over competitors to drive sales
- Management: Assisted in supervising branch agents, ensuring all reservations were adequately covered and operations ran smoothly.
Marketing/Sales Intern
McCann Industries
05.2021 - 08.2021
- Website design: Created the product pages for the McCann Industries website
- Customer retention: Assisted in managing the customer retention program to enhance client loyalty
- Sales experience: Conducted cold calls to potential clients, generating hot leads for the sales team
- CRM experience: Utilized Salesforce to manage customer relationships and track sales data.
Education
Master of Science - Business Design & Innovation - Sports Management
Carthage College
Kenosha, Wisconsin05.2024
Bachelors of Science - Marketing/Sales & Management
The University of Iowa
Iowa City, Iowa05.2022
Skills
- Microsoft Office (Outlook, Excel, PowerPoint, Teams, Word, Access)
- Data analysis
- CRM (Score, Archtics, Ticket Master Sales, Salesforce)
- Customer Service
Activities
RNMKRS Virtual Sales Competition, Iowa City, Iowa, 01/2022, 05/2022, Competed against over 3,000 students from more than 60 universities and colleges. Completed a 15-minute simulated sales call, demonstrating advanced sales techniques. University of Iowa school champion, placing in the top 1% nationwide
Timeline
Ticket Sales Intern
Chicago Sky
08.2024 - Current
Operations and Sales Management Trainee
Penske Truck Rental
09.2022 - 04.2023
Marketing/Sales Intern
McCann Industries
05.2021 - 08.2021
Master of Science - Business Design & Innovation - Sports Management
Carthage College
Bachelors of Science - Marketing/Sales & Management
The University of Iowa
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