Evan Raskin
New York,NY
Summary
Results-driven Senior Operations Leader with 8.5+ years of experience in underwriting operations, risk management, and process optimization. Expertise in workflow automation, operational efficiency, and cross-functional collaboration. Adept at developing data-driven KPIs, enhancing team performance, and improving underwriting & claims operations. Recognized with the Above & Beyond Award for leadership and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager, Underwriting Operations
Justworks
04.2023 - 02.2025
- Led strategic workflow automation and process standardization initiatives, optimizing underwriting operations
- Established data-driven KPIs, enhancing performance visibility and streamlining risk operations
- Spearheaded cross-functional collaborations with leadership teams, aligning strategies with long-term business objectives
- Managed ServiceNow implementation and a new Pricing Model rollout to improve operational scalability
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Provided strong leadership to enhance team productivity and morale.
Workers’ Compensation Manager
Justworks
12.2019 - 04.2023
- Developed process enhancements that reduced bottlenecks and improved underwriting efficiency
- Created internal documentation and knowledge resources, ensuring streamlined adoption of new systems
- Established structured KPI tracking and data-driven decision-making, improving risk assessment
- Integrated third-party services (Middesk, Artex, AON), optimizing customer onboarding and risk evaluation
Workers’ Compensation Team Lead
Justworks
01.2018 - 12.2019
- Designed and implemented process improvements, increasing team efficiency and collaboration
- Developed comprehensive internal documentation, improving training, consistency, and operational transparency
- Standardized underwriting workflows, enhancing accuracy, efficiency, and compliance
Operations Analyst – Workers’ Compensation
Justworks
01.2017 - 01.2018
- Led automation projects, streamlining underwriting operations and reducing manual workload
- Developed reporting tools, improving performance tracking and decision-making
Underwriting Assistant
Justworks
07.2016 - 01.2017
- Pioneered the Underwriting Assistant role, creating foundational workflows for policy binding
- Developed internal training documentation, improving system adoption and process transparency
Education
Bachelor’s Degree -
Baruch College
Justworks Leadership Fellowship (JLF) - executive leadership program
NYU Stern
Skills
- Operational Strategy & Execution
- Underwriting & Risk Operations
- Process Optimization & Workflow Automation
- Cross-Functional Team Leadership
- KPI Development & Performance Metrics
- Workers’ Compensation Management
- Jira
- ServiceNow
- Workflow Tools
- Change Management & Team Development
- Third-Party Vendor Collaboration (Artex, AON, Middesk)
- Operations management
- Strategic planning
Accomplishments
- Developed an automated risk assessment tool – Created a system that improved customer onboarding and underwriting efficiency, still in use today.
- Service desk implementation – Consolidated multiple request tracking systems, standardizing workflows, improving KPI tracking, and enhancing team collaboration.
- Strengthened external partnerships to drive efficiency – Led initiatives to refine vendor processes, introducing automation and bulk processing methods to accelerate customer onboarding.
- Led claims team during leadership gap – Managed team transition, onboarded two hires, and optimized workflows to save 2-3 hours daily.
- Established risk and compliance task forces – Launched cross-functional initiatives to improve transparency, communication, and collaboration in underwriting and risk operations.
- Recognition and leadership – Awarded Above & Beyond for outstanding collaboration. Selected for the Justworks Leadership Fellowship (JLF) at NYU Stern, a selective two-year leadership program.
Certification
- Six Sigma Certification
Timeline
Senior Manager, Underwriting Operations
Justworks
04.2023 - 02.2025
Workers’ Compensation Manager
Justworks
12.2019 - 04.2023
Workers’ Compensation Team Lead
Justworks
01.2018 - 12.2019
Operations Analyst – Workers’ Compensation
Justworks
01.2017 - 01.2018
Underwriting Assistant
Justworks
07.2016 - 01.2017
Bachelor’s Degree -
Baruch College
Justworks Leadership Fellowship (JLF) - executive leadership program
NYU Stern
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