Evan Rhea
DAYTON
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
7
7
years of professional experience
Work History
Branch Manager
Hertz Car Rental
01.2020 - 06.2025
- Directed daily branch operations, ensuring adherence to company policies and procedures.
- Managed team performance, fostering a culture of accountability and continuous improvement.
- Developed strategic plans to enhance customer engagement and retention initiatives.
- Analyzed financial reports to drive budgeting decisions and resource allocation effectively.
- Implemented training programs to elevate staff competencies and improve service delivery standards.
- Cultivated relationships with key clients, addressing concerns promptly and enhancing satisfaction rates.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Stock Associate
Kroger
08.2018 - 03.2019
- Assisted customers based on currently available product.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers with account updates, new service additions and promotional offers.
Crew Trainer
Mcdonalds
05.2019 - 12.2019
- Instructed new team members on correct procedures.
- Handled escalated customer complaints to provide full resolutions.
- Accepted and processed payments via credit card and cash.
- Greeted incoming customers kindly and provided friendly service.
- Collaborated with team to deliver timely service of items.
Education
High School Diploma -
Chaminade Julienne Catholic High School
4 2017
Skills
- Worker supervision
- Branch operations management
- Team leadership
- Employee training
- Diligent
- Accurate money handling
- Excellent communication skills
- Risk management evaluation background
- Decision-making skills
- Customer relationships
Accomplishments
Opened and established a new Hertz branch independently, taking full responsibility for setting up operations, staffing, and customer service systems—successfully launching the location and securing new business accounts to drive growth, despite it being my first experience leading such an initiative.
Volunteer Work
- Coach of Soccer, Baseball, and Basketball.
- Mentor for troubled youth in the Dayton Area
- Humane Society of Dayton
- Supervise mentally disabled children
- Packed lunches at the Food Bank
Timeline
Branch Manager
Hertz Car Rental
01.2020 - 06.2025
Crew Trainer
Mcdonalds
05.2019 - 12.2019
Stock Associate
Kroger
08.2018 - 03.2019
High School Diploma -
Chaminade Julienne Catholic High School
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