Summary
Overview
Work History
Education
Skills
Accomplishments
Certifications/Awards
Timeline
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Evan Rossi

Elgin,IL

Summary

Motivated, dependable individual with extensive experience in varying roles across multiple industries including logistics, customer service, sales account management, and construction project management seeking a full-time managerial position that offers a synthesis of high level leadership, communication and interpersonal skills.

Overview

18
18
years of professional experience

Work History

Account Executive

IW Technologies
06.2021 - 03.2024
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.

Project Superintendent

Villanueva Construction
07.2017 - 03.2020


  • Coordinated walk-throughs with clients and oversaw selection, procurement and allocation of building materials and equipment.
  • Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
  • Obtained building and specialty permits from local jurisdictional agencies.

Supervisor and service writer

Parkside Foreign Car Service
05.2016 - 05.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Achieved results by working with staff to meet established targets.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Logistics Team Lead

Expeditors International Of Washington
12.2005 - 05.2016
  • Enhanced customer satisfaction with timely order processing, shipment tracking, and communication updates.
  • Supervised loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Supported new account specialists as they acclimated to their roles, serving as a mentor and resource for best practices in the field.
  • Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
  • Streamlined processes for inbound/outbound departments by establishing clear channel communication achieving better success related to logistics deadlines.

Education

High School Diploma -

Abraham Lincoln High School
San Francisco, CA

Skills

  • Computer skills: Proficient skills with Microsoft Office applications, Excel, Sales Cloud and Netsuite
  • Interpersonal skills: Strong relationship building while providing top tier customer service/success Seasoned in all aspects of management: vendor relations, operations, contract, procurement, service, pipeline Easy to work with, reliable and a positive team player with high level of attention to detail
  • Client service: Able to handle many dialogues of customer service including building new relationships, conflict resolution, operational requests and service hurdles
  • Versatility: Able to quickly adapt and applying critical skills to a wide variety of situations Ability to "plug and play" into any role on short notice; quick learning and solution minded

Accomplishments

  • Built strong rapport establishing a customer base of 22+ accounts within North America, Canada and United Kingdom.
  • Managed a portfolio of 161 key accounts surpassing millions in sales.
  • Collaborated with C-Level executives, engineering, manufacturer, vendor, operation and logistic teams in the development and completion of large scale organizational rollouts.

Certifications/Awards

  • IATA certified (09/2015)
  • Employee of the month "peer award" (07/2015)
  • Dangerous goods Certified

Timeline

Account Executive

IW Technologies
06.2021 - 03.2024

Project Superintendent

Villanueva Construction
07.2017 - 03.2020

Supervisor and service writer

Parkside Foreign Car Service
05.2016 - 05.2017

Logistics Team Lead

Expeditors International Of Washington
12.2005 - 05.2016

High School Diploma -

Abraham Lincoln High School

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Evan Rossi