EVAN SALTZ

• Worked well with the crew and accepted coaching from a Captain and the Mates.
• Ensured customers are satisfied on a daily basis through extended customer assistance.
• Took orders of the sections which were Beverage, Grocery, Coffee/Tea and Snacks.
• Made sure shelves are stocked at all times while logged and recorded all spoilage and donation items to keep an accurate inventory count.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations, which also are the "WOW" Factory.
• Worked all sections through the store which consists of Frozen, Grocery, Meat, Dairy, Dry/Wet Produce and Bakery/Bread.

Analyze Internet Protocol – Captioned Telephone Service (IP-CTS) data and report accuracy and latency statistics to the Federal Communication Commission (FCC)

• Use a combination of IOS, Android, and desktop phones to place and video record test calls using IP-CTS provider applications. Test calls are also placed and recorded using ACE Quill – a MITRE-developed, open-source test platform mobile caption phone prototype which incorporates Google and Watson’s Automated Speech Recognition (ASR) capabilities
• Edit recorded test calls and Use Optical Character Recognition (OCR) software to convert video text into an editable text file
• Compare text file to the original video test call, checking for accuracy, editing text file as needed
• Collect timing information from test calls. This data is critical to analyzing the latency of IP-CTS and ASR services
• Coordinate directly with IP-CTS providers to install and test new product offerings
• Coordinate directly with MITRE’s TELECOM office to troubleshoot IP-CTS services

Analyze Videophone Relay Services (VRS) for video quality and interoperability between multiple videophone devices statistics to the FCC.

• Place test calls between VRS provider equipment and MITRE-developed software, total of over 700 distinct combinations of endpoints per test run
• Observe video quality, video mail capabilities, real-time text capabilities, and other features to verify interoperability between device types
• Track provider and device interoperability test results to identify trends and provide visibility for interoperability issues

Work with team members to provide a better understanding of the Deaf and Hard of Hearing community

• Use SharePoint and Excel to share the documents with the team members and track the inventory of test equipment (over 100 pieces of equipment, distributed across sites in three states)
• Support numerous projects to ensure goals and objectives are met
• Use a variety of analytical techniques to solve problems

• Provided friendly, courteous service to create memorable moments for guests.
• Greeted and welcomed guests and responded to specific guest requests in a courteous and efficient manner
• Assembled and delivered all food and supplies for catered functions
• Served food and beverage in a predetermined order and quickly cleared dishes and place settings at the end of each course/meal; replenished beverages and checked with guests to ensure satisfaction
• Relayed relevant comments from customers directly to supervisors
• Provided friendly, courteous service to create memorable moments for guests.

• Performed Service Leader duties
• Leveraged “omni-channel” to deliver a frictionless customer experience
• Owned assigned area of responsibility
• Supported strategies and processes to drive store sales and deliver results with a customer- centric mindset
• Implemented action plans to maximize efficiencies and productivity
• Represented the brand while monitoring the competition and retail landscape
• Ensured consistent execution of standard operating procedures
• Ensured all compliance standards are met
• Drove and met profitable sales through forecasting and scheduling