Evan Sanders
Sierra Vista
Summary
Operations professional with extensive experience in coordinating shift schedules and optimizing operational procedures. Committed to maintaining high standards and achieving results through effective team collaboration and adaptability to changing needs. Reliable and flexible, consistently ensuring smooth transitions and operational excellence.
Overview
7
7
years of professional experience
Work History
Shift Coordinator
NETCOM's Global Cyber Center (Peraton Previously Directviz Solutions
Fort Huachuca, AZ
12.2025 - Current
- Lead shifts ranging from 1 to 12 analysts to include coordinating breaks, lunches, and schedules.
- Monitors Outlook Group Mailboxes and prioritizes emails by order of importance for work flow.
- Recognizes and communicates errors and trends observed from emails and ticket creations.
- Monitors the AESMP and Remedy ITSM queues for activity
- Ensures accuracy of the shift's High and Critical priority tickets
- Provides guidance and direction to the to the ARC Analysts on the team's processes and procedures
- Maintains the Daily Shift Log and ensures accurate, thorough, and clear communication from shift to shift
- Assists with training the various roles of the team (as requested)
- Provides reporting (as needed)
- Performs quality assurance follow-ups with customers and end users
ARC Analyst
NETCOM's Global Cyber Center (Peraton Previously DirectViz Solutions)
Fort Huachuca, AZ
04.2025 - 12.2025
- Responsible for creating, modifying, and escalating incidents and tickets by translating user requests into clear, logical formats that facilitate effective troubleshooting by technical analysts.
- Ensured timely resolution of incidents and service requests in strict adherence to documented procedures and service level agreements.
- As part of quality assurance efforts, performed follow-ups with customers and end users to confirm issue resolution and satisfaction.
- Consistently complied with established processes and procedures to maintain operational consistency and service quality.
- Provided regular reporting on incident trends, resolution timelines, and other key performance metrics.
- Throughout all interactions, maintained a professional demeanor while supporting a diverse customer base, including military personnel, civilians, and contractors
Assistant Rural Carrier
United States Postal Service
Sierra Vista, AZ
02.2025 - 08.2025
- Sorted and organized mail and packages in a delivery sequence to ensure maximum route efficiency.
- Delivered mail and packages securely and on time, collect outgoing mail and payments, and maintain the safety and confidentiality of all postal materials.
- Consistently provided courteous and reliable customer service, addressing routine inquiries and ensuring a positive experience for residents on my route.
- Managed the return of undeliverable mail and receipts to the post office in accordance with USPS procedures.
- Accurately completed time records, handle accountable mail, and operate both postal and personal vehicles safely under varying conditions.
Engineering Technician I
InDyne
Fort Huachuca, AZ
12.2024 - 05.2025
- Job duties vary greatly depending on the test being supported.
- Common tasks are as a Data Collector/Radio Operator/Site Monitor/etc supporting the Electronic Proving Ground (EPG) at Ft Huachuca, AZ.
- Monitored the operation of a variety of test equipment utilizing established methods or procedures specified by test officials.
- Traveled to and from job sites with specialized testing equipment, sometimes over long distances.
- Collected data that requires technical, precise input onto mobile tablets or laptops.
- Tested new and unique secure warfighter communication systems before they are used in combat for branches of the military.
- Handled sensitive data and information under a Secret security clearance
Assistant Manager
Cinemark
Sierra Vista, AZ
05.2024 - 02.2025
- Managed small teams of individuals up to 21 people during day to day operations as well as being in charge of the building and its occupants in the absence of the general manager.
- Handled and resolved escalated guest concerns and incidents, often over the phone, as well as follow-ups to ensure guest satisfaction.
- Submitted tickets and other reports for incidents, maintenance, and general business needs.
- Troubleshooted hardware and software for projectors, Theater Management Systems (TMS), sound systems, and more.
- Used cash handling skills for daily deposits and safe counts and quarterly audits.
- Worked closely with vendors, guests, and other employees for smooth business processes to include employee, customer, equipment, and facility security.
Theater Team Member
Cinemark
Sierra Vista, AZ
04.2023 - 05.2024
- Processed transactions efficiently through a point-of-sale terminal.
- Handled cash and card transactions accurately.
- Prepared food and popcorn using various equipment while adhering to food safety guidelines.
- Stocked concessions with beverages and food items as needed.
- Assisted guests in locating their seats and addressing any inquiries with friendly customer service.
- Monitored auditoriums to maintain proper behavior and cleanliness.
- Kept walkways, seating areas, and restrooms tidy and organized.
Tech Assistant
Southern Arizona Computers
Sierra Vista, AZ
06.2019 - 04.2023
- Configured, tested, and diagnosed personal computers (PC) for optimal performance and system vulnerability hardening.
- Provided customer service and demonstrated support focusing on systems security, threat mitigation, and PC operations and assembly.
- Direct customer interaction and service while assisting with sales.
Education
Associate of Arts - General Education
Cochise College
Sierra Vista, AZ05-2024
High School Diploma -
Buena High School
Sierra Vista, AZ05-2022
Skills
- Microsoft Ecosystem
- Case management
- Trailer and Commercial Vehicle License under 10k lbs
- Active DoD Secret Clearance
- Multitasking proficiency
- Workplace safety
- Scheduling and planning
- Staff training and development
- Workflow management
Timeline
Shift Coordinator
NETCOM's Global Cyber Center (Peraton Previously Directviz Solutions
12.2025 - Current
ARC Analyst
NETCOM's Global Cyber Center (Peraton Previously DirectViz Solutions)
04.2025 - 12.2025
Assistant Rural Carrier
United States Postal Service
02.2025 - 08.2025
Engineering Technician I
InDyne
12.2024 - 05.2025
Assistant Manager
Cinemark
05.2024 - 02.2025
Theater Team Member
Cinemark
04.2023 - 05.2024
Tech Assistant
Southern Arizona Computers
06.2019 - 04.2023
Associate of Arts - General Education
Cochise College
High School Diploma -
Buena High School